ADRIAN RHYNES
Analyst
AUGUSTA,GA
Summary
To lead and manage a team by using my skills in the backend side of correcting errors and making sure that the teams learn from our errors to produce more Revenue for the hospital.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in problem solving, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
14
14
years of professional experience
Work History
Work Que Specialist
Wellstar Hospital Augusta
06.2024 - 2028
- Collaborated with clinical teams to identify areas for service improvement, driving quality initiatives across departments.
- Facilitated communication between departments to ensure alignment on strategic goals and operational priorities.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Generated reports detailing findings and recommendations.
Patient Access Representative
Augusta University
08.2015 - 06.2024
- Complete patient Status Changes
- Work several reports for Billing including: MP661, IIP Tool Errors, Error Correction Report, Service Error Report, Discharged Report, Several Cool Reports
- Work very closely with Utilization nurses to make sure that the correct orders are being placed for inpatient and outpatient services.
- Work with Integrity Revenue to help make sure accounts are corrected so that they can post charges and determine if the charges should be posted.
- Work with HIIMS by helping cancel and merge accounts correctly, I also correct discharge dates and admission dates for accounts, to make sure that documentation is placed in correct accounts.
- Work with Bed management to make sure that patients are bedded in timely manner to be able to make patient change quickly, and make sure that demographics for the patient are taken care of for discharge.
- I work out of several systems including, Passport, Health Quest, IDX, Power Chart, I request, E-cashiering
- Managed insurance verification and authorization processes to minimize delays in patient care.
Clerk
Augusta University
08.2010 - 08.2015
- Answer telephone calls for the unit
- Made follow-up appointments for discharged patients
- Made sure that all equipment and supplies was ordered and ready to use for regular staff and physicians.
- Put patients in transport to go to different procedures and areas in the hospital.
- Answered call lights for patients
- Made sure that families and patient received a great experience while with us in the hospital.
- Paged Doctors when needed by the floor
- Did all expired paperwork.
- Made sure that attending was updated as different service picked up patient’s care.
Education
Associates of Business -
Piedmont Technical College
Greenwood, SC06.1994
Skills
- Customer service skills
- Time management skills
- Teamwork
- Ability to work independently
- Expert problem solving
- Analytical thinking
- Management collaboration
- Root-cause analysis
- Team collaboration
- Attention to detail
- Team building
- Decision-making
- Quantitative skills
- Workflow optimization
Accomplishments
I completed all requirements for my postion as a workque specialist on the first try, which includes the CRCR as well as the registation essentials class. I also worked well alone until about a couple of weeks ago, leaning on my own and collaberating with other team members undergoing the same transition as me
Personal Information
Title: Patient access representative
Timeline
Work Que Specialist
Wellstar Hospital Augusta
06.2024 - 2028
Patient Access Representative
Augusta University
08.2015 - 06.2024
Clerk
Augusta University
08.2010 - 08.2015
Associates of Business -
Piedmont Technical College