Adrian Richter
Clearwater,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Movie Tavern
Woodstock, GA
09.2023 - 05.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Store Manager
Puma
Woodstock, GA
01.2022 - 09.2023
- Responsible for overseeing all store operations, including personnel management, scheduling employees, inventory management, and financials
- Developed strategies to increase store sales and profitability
- Analyzed store data to identify areas of operational improvement
- Implemented creative strategies to drive customer engagement and loyalty
- Managed store budget and provided regular financial updates to senior management
- Recruited, trained and supervised store staff to ensure quality customer service
- Monitored and evaluated staff performance and provided feedback to ensure goals were met
- Ensured store compliance with company policies and safety regulations
- Generating a daily plan to ensure weekly tasking and budget expectations are being met.
Supervisor
Puma
Woodstock, GA
06.2018 - 01.2022
- Supervised daily operations of 15 person team, ensuring quality service and adherence to company policies and procedures on daily operations of store, including cashiering, stocking, and customer service
- Trained new employees on store policy and procedures
- Developed and presented weekly sales reports to upper management
- Traveled to various Puma locations to assist in stockroom organization, low staffing, product merchandising
- Reconciled timecards on a daily basis for team members to ensure accuracy in payroll
- Perform opening and closing procedures such as cash balancing, setting up and closing registers, and monitoring the alarm system
- Train and mentor new employees on store policies and procedures
- Won Customer Loyalty Ambassador for having the highest amount of customers sign up for rewards
- Trained and managed a team of 10 team members to ensure high levels of customer service and sales goals
Server
Towne Lake Diner
Woodstock, GA
06.2017 - 06.2018
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Woodstock High School
Woodstock, Ga05.2016
Skills
- High-volume dining
- Customer service
- Point-of-sale machines
- Management
- Recruitment
- Leadership
- Organization
- Recruiting
- English
- Spanish
Timeline
Server
Movie Tavern
09.2023 - 05.2024
Store Manager
Puma
01.2022 - 09.2023
Supervisor
Puma
06.2018 - 01.2022
Server
Towne Lake Diner
06.2017 - 06.2018
High School Diploma -
Woodstock High School