Adrian Rios
Chino,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Hardworking Account Manager with 6 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
19
19
years of professional experience
Work History
Operations Manager
Get Spiffy
Los Angeles, CA
01.2022 - 01.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by cementing trusting relationships with customers.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Negotiated contracts and closed agreements to maximize profits.
- Collaborated with sales team to collectively drive growth and market share.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Sourced new opportunities to introduce products and services to potential customers.
Account Manager
Repair Smith
Los Angeles, CA
01.2019 - 01.2022
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed strategies to increase revenue from existing accounts.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Provided training and guidance to new Account Managers.
- Prepared monthly financial statements for each account.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by cementing trusting relationships with customers.
- Analyzed client data and identified opportunities for growth.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Negotiated contracts and closed agreements to maximize profits.
- Collaborated with sales team to collectively drive growth and market share.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Assisted in developing pricing models based on competitor analysis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Master Technician
Claremont Toyota
Claremont, CA
03.2005 - 12.2018
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Tuned engines according to factory specifications using specialized computer equipment.
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Resolved complex automotive issues by troubleshooting various components within the system.
- Repaired radiators, fuel tanks and other major components on a variety of makes and models of cars.
- Performed technical inspections to identify any potential problems or safety issues with vehicles.
- Conducted routine maintenance services such as oil changes, tune-ups, brake repairs and tire rotations.
- Replaced worn components with new parts using hand tools and power tools.
- Inspected vehicles for necessary repairs or preventive maintenance requirements.
- Utilized diagnostic software to detect malfunctions in electrical systems of automobiles.
- Tested drivetrain components to ensure proper operation prior to reassembly.
- Maintained certifications and completed training on systems and components.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Monitored shop equipment to maintain safe working condition.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Evaluated, repaired and aligned vehicle suspensions.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Welded, soldered and fabricated parts to complete skilled services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Filed records with state as part of performing vehicle safety inspections.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Estimated costs of vehicle repair.
- Planned work procedures using charts, technical manuals and experience.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Education
Diploma - Automotive Technology
Universal Technical Institute of California Inc
Rancho Cucamonga, CA03-2005
High School Diploma -
Azusa High School
Azusa, CA06-2003
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
Get Spiffy
01.2022 - 01.2024
Account Manager
Repair Smith
01.2019 - 01.2022
Master Technician
Claremont Toyota
03.2005 - 12.2018
Diploma - Automotive Technology
Universal Technical Institute of California Inc
High School Diploma -
Azusa High School