ADRIAN RIOS
Long Beach
Summary
Professional with experience in operational management and customer service, demonstrating a strong ability to ensure compliance with safety regulations and company policies. Provided guidance to junior staff, enhancing team productivity through effective leadership and mentoring. Developed operational strategies that improved efficiency and addressed customer needs through regular communication and timely resolution of inquiries. Maintained comprehensive knowledge of products and services, contributing to informed decision-making and reporting on sales trends and inventory levels.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Little Caesars
Long Beach
05.2024 - Current
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Guard
A1 security
Long Beach
06.2023 - Current
- Surveillance on the ground and on CCTV depending my post on the day of the event.
- Screening guests making sure they don't bring in any prohibited items such as weapons and drugs.
- Crowd control, traffic control.
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the proper parties.
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Escalated issues to management analyzed and produced course-of-action reports, and when necessary.
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
Security Guard
Contemporary Services Corporation
San Bernardino
06.2023 - Current
- Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment.
- Allowed approved people to enter secure areas with an escort.
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
- Scanned incoming and outgoing personnel and packages with hand-held wands and x-ray machines to protect the building, assets, and people.
- Maintained my flexibility and adapted to new situations in rapidly changing environments.
- Assessed and deflected issues in emergency situations quickly.
- Maintained my cool and professionalism while screening visitors during high-volume periods.
- Was quick to respond to incidents and assess active situations for security risks.
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
Parent Volunteer
VIPS César Chávez elementary school
Long Beach
08.2022 - Current
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with other volunteers to create a positive work environment.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
- Assisted with organizing field trips for students.
- Chaperoned field trips to museums, parks and other area locations.
Instacart Shopper
Instacart
Long Beach
09.2021 - Current
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Listened to customer needs to identify and recommend optimal product selections.
- Handled all delegated tasks, including shopping and delivering of groceries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained high customer service rating of 4.98 out of 5 for over 250 grocery deliveries.
Delivery Driver
Doordash
Long Beach
08.2020 - 11.2021
- Picked up food items at different restaurants and delivered to customers within [30 minutes] for maximum satisfaction.
- Resolved customers' food and service issues promptly to maintain loyalty.
- Handled delivery orders via smartphone application for organized approach.
- Followed routes and time schedules to consistently meet customers' delivery targets.
- Delivered diverse food items to locations across Long Beach, CA with pre-planned daily routes.
- Kept track of customer orders.
- Carefully loaded items into the delivery vehicle to prevent damage during transport.
- Kept a clean and orderly appearance during my shift.
Sandwich Artist
Subway
Long Beach
08.2020 - 01.2021
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures.
- Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies.
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual.
- Presented cheerful attitude when assisting customers and creating sandwiches.
- Showed comprehensive understanding of products, ingredients, and prices.
- Worked independently and teamed up with others to ensure productive workflow.
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures.
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins.
- Met with guests to identify particular needs, documenting all specifications in detail to deliver accurate service.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Experimented with new menus while consistently presenting unique, delicious, and well-prepared food.
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
- Planned menus with customers to coordinate meals meeting specific customer preferences and requirements.
- Resolved customer complaints, striving to have happy customer every time.
Game Attendant
James Event Productions
Anaheim
06.2017 - 07.2018
- Replenished game counter with rewards of different ticket values and merchandised products to excite guests.
- Helped guests make purchases with tickets won from different games.
- Made guests feel welcomed and maintained fun atmosphere to encourage maximum spending.
- Kept game room and other attraction areas clean for customer use.
- Restocked merchandise-based games regularly to encourage participation.
- Troubleshot and corrected minor errors with game equipment.
- Assisted guests with diverse entertainment needs, including offering information on area attractions and venues.
- Protected the ride patrons by helping them fasten their belts or lower their safety bars.
- Informed patrons of safety requirements before operating mechanical riding devices in amusement parts and carnivals.
- Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests.
- Completed regular inspections of equipment to identify any wear or damage and perform the necessary repairs.
- Set up rides and equipment for carnivals and dismantled attractions for relocation at each town.
- Served the patrons their refreshments, including sodas, tea.
Education
Criminal Justice - Some college -
Long Beach City College, Liberal Arts Campus
Long Beach, CA12-2025
High School -
Arroyo Valley High School
San Bernardino, CA01.2020
Skills
- Quick learner
- Excellent communication
- Customer service
- Self-motivated
- Customer satisfaction
- Strong verbal communication
- Skilled motivator
- Highly motivating
- Vigilant and watchful
- Leadership development
- Team leadership
- Student supervision
Timeline
Assistant Manager
Little Caesars
05.2024 - Current
Security Guard
A1 security
06.2023 - Current
Security Guard
Contemporary Services Corporation
06.2023 - Current
Parent Volunteer
VIPS César Chávez elementary school
08.2022 - Current
Instacart Shopper
Instacart
09.2021 - Current
Delivery Driver
Doordash
08.2020 - 11.2021
Sandwich Artist
Subway
08.2020 - 01.2021
Game Attendant
James Event Productions
06.2017 - 07.2018
Criminal Justice - Some college -
Long Beach City College, Liberal Arts Campus
High School -
Arroyo Valley High School