Adrian Rivera
Fairview ,NJ
Summary
Branch Manager at Cooper Electric Supply Company with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in branch operations management and relationship building, consistently exceeded performance goals while maintaining exceptional customer service. Recognized for attention to detail and a strong work ethic in achieving objectives.
Overview
24
24
years of professional experience
Work History
Branch Manager
Cooper Electric Supply Company
09.2001 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
GED -
Yonkers Public School
1 Larkin Center, Yonkers NY 1070106.2013
Skills
- Client support
- Client engagement
- Effective prioritization skills
- Detail-oriented approach
- Strong work ethic
- Interviewing candidates
- Goal setting and evaluation
- Banking operations knowledge
- Customer relationship management
- Team leadership
- Collaborative team member
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Cooper Electric Supply Company
09.2001 - Current
GED -
Yonkers Public School
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