Adrian Robles
Tucson,AZ
Summary
Dedicated and results-oriented professional with a strong track record of streamlining operations and reducing costs to drive organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Skilled IT professional consistently meeting company goals through organized practices. Thrives under pressure and excels in adapting to new situations and challenges, enhancing the organizational brand. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Results-oriented achiever with a proven ability to exceed targets in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Naumann/Hobbs Material Handling Corporation
10.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trailing docs coordinator
Nova Home Loans
01.2022 - 06.2022
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Escrow Assistant
DRIGGS TITLE AGENCY
06.2021 - 09.2021
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled signings and gathered required paperwork.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed-up on status of releases, policies, and return of recorded documents.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared estimated closing statements for buyer and seller.
- Maintained open communication with lenders, brokers and borrowers.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
Customer Service Representative
Trulite Glass & Aluminium Solutions LLC
12.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Shipping and Receiving Associate
Larry H. Miller Toyota
07.2018 - 04.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Import Customer Service Representative
Duncan and Son Lines
08.2017 - 06.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Route Sales Representative
Frito-Lay
01.2017 - 05.2017
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Immediately addressed problems with customers to promote speedy resolution.
- Represented wide range of products and brands.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Import/Export Coordinator
Rl Jones Customhouse Brokers
01.2016 - 10.2016
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Negotiated freight rates with carriers for international transportation of goods.
- Processed customs declarations and maintained records of customs documents.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Assisted with problem resolution and dispute management relating to import and export activities.
Customer Service Advocate
OptumRx - United Health Group
10.2015 - 12.2015
- Temp work - assist customer with prescriptions, refills and answer any general inquiries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Import/Export Coordinator
Rl Jones Customhouse Brokers
05.2013 - 01.2015
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import and export activity to management.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Education
Information Technology
ACILearning
Online06-2024
Skills
- Microsoft office (2 years)
- Typing (10 years)
- Bilingual (40 years)
- Customer Service (10 years)
- Sales (4 years)
- Data Entry (7 years)
- Shipping And Receiving (4 years)
- Forklift (2 years)
- Shipping (5 years)
- Warehousing (3 years)
- Warehouse Associate (3 years)
- Shipping Receiving (3 years)
- Order Picking (1 year)
- Pallet Jack (5 years)
- Order Picker (1 year)
- Packaging (1 year)
- Load & Unload (3 years)
- Merchandising (1 year)
- Escrow (Less than 1 year)
- Order Entry (5 years)
- Administrative Experience (5 years)
- Office Management (5 years)
- Banking (2 years)
- Spanish (10 years)
- Cash handling (2 years)
- Stockroom (3 years)
- Assistant Manager Experience (1 year)
- Materials handling
- Organizational skills
- Microsoft Outlook
- Computer skills
- Load & unload
- Warehouse management
- English
- Communication skills
- Order entry
- Heavy lifting
- Math
- Analysis skills
- Time management
- POS
- Retail sales
- Mechanical knowledge
- Inventory control
- Dealership experience
- Driving
- Negotiation
- Manufacturing
Certification
- Forklift Certification, 02/01/23, 02/01/23
- Driver's License
Additional Information
Currently taking the COMPTIA FUNDAMENTALS + certification along with COMPTIA A+ following course. Also have 15+ experience years in customer service and relations.
Willing to start in a support role to enhance skills learned through education
Personal Information
Title: Customer service specialist and IT trainee professional
Assessments
- Data entry: Attention to detail, Proficient, 08/01/21, Maintaining data integrity by detecting errors
- Customer service, Proficient, 12/01/20, Identifying and resolving common customer issues
- Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
Timeline
Assistant Manager
Naumann/Hobbs Material Handling Corporation
10.2022 - 02.2024
Trailing docs coordinator
Nova Home Loans
01.2022 - 06.2022
Escrow Assistant
DRIGGS TITLE AGENCY
06.2021 - 09.2021
Customer Service Representative
Trulite Glass & Aluminium Solutions LLC
12.2020 - 06.2021
Shipping and Receiving Associate
Larry H. Miller Toyota
07.2018 - 04.2019
Import Customer Service Representative
Duncan and Son Lines
08.2017 - 06.2018
Route Sales Representative
Frito-Lay
01.2017 - 05.2017
Import/Export Coordinator
Rl Jones Customhouse Brokers
01.2016 - 10.2016
Customer Service Advocate
OptumRx - United Health Group
10.2015 - 12.2015
Import/Export Coordinator
Rl Jones Customhouse Brokers
05.2013 - 01.2015
- Forklift Certification, 02/01/23, 02/01/23
- Driver's License
Information Technology
ACILearning
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