Adrian Robles
Broken Arrow
Summary
Dynamic professional with 25 years of experience in customer service, and extensive experience in warehouse operations at Walmart, excelling in receiving procedures and inventory management. Proven track record in enhancing customer service and ensuring safety compliance. Proficient bilingual communicator, both verbally and in written Spanish and English, with strong problem-solving skills, dedicated to maintaining high-quality standards, and fostering team collaboration. High ability in time management skills, coordinating and directing all daily activities, with a deep understanding of limiting "customer time" by ensuring efficient service. Ability to perform duties in a busy environment. Self-directed and self-motivated (meaning that I can work as part of a team or by myself).
Overview
25
25
years of professional experience
Work History
Receiving Associate
Walmart
Ochelata
02.2019 - Current
- At Walmart, I started first as an order filler back in 2019. Thirteen months later, I transferred to store 5336 in Jenks, OK. Where I worked as an online grocery picker (OGP), and then I decided to restart in Ochelata. I restarted as an order filler. After a year, I transferred to receiving for around one year, and then I started working as a loader. I did this for close to one year, until I transferred to being a Lyft driver for around 15 months, until I went back to receiving.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared documentation to track and report on damaged or missing items.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Bar Back
River Spirit Casino
Tulsa
08.2018 - 02.2019
- Set up all of the bars, starting with mats and ice; refill beer coolers; deliver all daily orders, like cups, liqueurs, utensils, creamers, sugar, and glassware; change the BIBS (bags in a box, POP); make sure to have everything clean; swipe, mop, take care of trash, and some others.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
Waiter
El Tequila
Tulsa
09.2016 - 03.2018
- Preparing restaurant tables with special attention to sanitation and order.
- Attending to customers upon entrance to the restaurant, presenting menus, serving, and helping customers select food and beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
Manager
Tazajal Bakery
Valencia
10.2007 - 03.2015
- Responsible for ensuring customer satisfaction.
- Coordinated staff members' activities to determine what baked goods to prepare daily.
- Ensured that safety and health standards were implemented and followed.
- Calculated total payments received at the end of the day, and prepared accounting reports.
- Managed bakery inventory of supplies and ingredients.
- Recorded invoices and prepared purchase orders.
- Assisted customers with making selections.
- Delegated work to staff, setting priorities and goals.
Manager
Texeiras Bakery
Valencia
01.2005 - 07.2007
- Established processes to ensure efficient workflow throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategic plans to achieve company objectives.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer Service Rep.
Atento Movilnet Call Center
Valencia
10.2004 - 07.2007
- Identified the cause of service failures, identified trends, and implemented corrective actions.
- Provided excellent customer service.
- Promoted products and service packages.
- Informing customers of deals and promotions.
- Selling products and services.
- Provided accurate information about products and services to customers.
Manager
Net Center Majay
Valencia
03.2000 - 03.2004
- This is what is called a cyber café.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Some College (No Degree) - Information And Computer Systems
C.U.A.M.
Naguanagua, VenezuelaSkills
- Work ethic
- Safety compliance
- Team collaboration
- Customer service
- Problem solving
- Attention to detail
- Warehouse operations
- Equipment operation
- Inventory management
- Receiving and shipping procedures
- Quality control
- Bilingual oral and written communication
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Receiving Associate
Walmart
02.2019 - Current
Bar Back
River Spirit Casino
08.2018 - 02.2019
Waiter
El Tequila
09.2016 - 03.2018
Manager
Tazajal Bakery
10.2007 - 03.2015
Manager
Texeiras Bakery
01.2005 - 07.2007
Customer Service Rep.
Atento Movilnet Call Center
10.2004 - 07.2007
Manager
Net Center Majay
03.2000 - 03.2004
Some College (No Degree) - Information And Computer Systems
C.U.A.M.
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