ADRIAN RODAS OROZCO
Largo,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Manager
Mad Beach Cantina
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Bartender
Mad Beach Cantina
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Waiter
Mad Beach Cantina
10.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Lead Server
Bubba Gump Shrimp Company
04.2021 - 10.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waiter
El Guerrero Mexican Grill
01.2020 - 03.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Dishwasher
Los Mariachis Mexican Restaurant
07.2018 - 03.2020
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Inspected dishwashing equipment and reported issues to supervisor.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed dishes and assisted in bussing tables.
- Monitored dishwashing machines for proper functioning.
Cook
Los Mariachis Mexican Grill
03.2019 - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Lead Engineer
Telefonica Telecom
02.2010 - 03.2018
- Tested, evaluated and fixed safety systems.
- Assessed scope and requirements to assist with project design determinations.
- Adhered to timelines to meet quality assurance targets.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Monitored energy use and developed plans to control costs.
- Received and prioritized service requests to optimize resources.
- Delivered public presentations to provide plans and updates on projects.
- Developed and implemented preventive maintenance program covering systems.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Performed preventative maintenance to keep tools and equipment functional.
- Developed cost estimates and project specifications for proposals.
- Prepared action plans for problematic processes and assets.
- Resolved architecture, design or verification problems by applying sound ASIC engineering practices.
System Engineer
Hewlett-Packard Company
04.2009 - 02.2010
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Developed IT policies to comply with applicable laws.
- Configured, tested and maintained servers and network equipment to achieve maximum performance.
- Collaborated with executive team to define business requirements and systems goals.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Documented system configuration, mapping and processes.
- Configured, installed and upgraded SQL databases.
- Implemented networking and server changes to meet client budgets and needs.
Education
System Engineer - Computer Engineering
Universidad San Martin
07.2004
Skills
- Staff Management
- Job Assignments
- Productivity Performance
- Configuration and Management
- Strategic Planning
- Supplier Relations
- Coaching and Mentoring
- Employee Training
- Complex Problem-Solving
- Cross-Functional Team Management
- Managing Multiple Tasks
- Administration and Reporting
- Managing Operations and Efficiency
- Business Analysis
Timeline
Manager
Mad Beach Cantina
08.2023 - Current
Bartender
Mad Beach Cantina
06.2023 - Current
Waiter
Mad Beach Cantina
10.2022 - Current
Lead Server
Bubba Gump Shrimp Company
04.2021 - 10.2022
Waiter
El Guerrero Mexican Grill
01.2020 - 03.2021
Cook
Los Mariachis Mexican Grill
03.2019 - 01.2020
Dishwasher
Los Mariachis Mexican Restaurant
07.2018 - 03.2020
Lead Engineer
Telefonica Telecom
02.2010 - 03.2018
System Engineer
Hewlett-Packard Company
04.2009 - 02.2010
System Engineer - Computer Engineering
Universidad San Martin
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