Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
CustomerServiceRepresentative

Adrian Rodriguez

Sacramento

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Cardinal Paint
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Mobile Home Park Management Assistant

Southgate Mobile Estates
05.2024 - 10.2024
  • Supported management in day-to-day operations, ensuring smooth workflow.
  • Coordinated meetings and schedules for seamless office operations.
  • Assisted in preparation of reports to support management decisions.
  • Improved office efficiency by organizing files and documents.

Purchasing Manager

Pure Nature Foods
07.2021 - 05.2023
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Implemented policies to reduce cost and eliminate waste.
  • Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.

Logistics Manager

Western Foods
08.2018 - 07.2021
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Sanitation Manager

Western Foods
08.2017 - 08.2018
  • Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
  • Collaborated with quality assurance teams to address any sanitation concerns promptly, upholding high standards of cleanliness throughout the facility.
  • Streamlined sanitation processes through the development of efficient cleaning schedules and procedures.
  • Conducted regular audits of sanitation processes, identifying areas for improvement and implementing corrective actions as needed.
  • Improved facility cleanliness by implementing and maintaining sanitation programs and procedures.

Warehouse Stacker

Western Foods
12.2016 - 08.2017
  • Completed daily performance logs accurately, providing valuable data for ongoing process improvement efforts within the warehouse operations team.
  • Adhered to strict company guidelines for product handling, ensuring minimal damage to items and preserving the integrity of the warehouse''s inventory.
  • Operated heavy machinery such as forklifts and pallet jacks safely, completing tasks efficiently while avoiding accidents or injuries.
  • Loaded and unloaded trucks, verifying correct items and minimizing potential damage during transport.

Purchasing Assistant

Raleys & Belair
12.2013 - 08.2016
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted sales growth by creating eye-catching displays that showcased various products strategically placed throughout the store.
  • Contributed to a well-organized store layout by arranging products according to planograms and merchandising guidelines.

Education

Associate of Arts -

American River College
Sacramento, CA
01.2025

GED -

Woodland Community College
Woodland, CA
01.2015

High School Diploma -

Pioneer High School
Woodland, CA
01.2012

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Scheduling
  • Paperwork processing
  • Active listening

LANGUAGES

English
Spanish

Timeline

Customer Service Representative

Cardinal Paint
10.2024 - Current

Mobile Home Park Management Assistant

Southgate Mobile Estates
05.2024 - 10.2024

Purchasing Manager

Pure Nature Foods
07.2021 - 05.2023

Logistics Manager

Western Foods
08.2018 - 07.2021

Sanitation Manager

Western Foods
08.2017 - 08.2018

Warehouse Stacker

Western Foods
12.2016 - 08.2017

Purchasing Assistant

Raleys & Belair
12.2013 - 08.2016

Associate of Arts -

American River College

GED -

Woodland Community College

High School Diploma -

Pioneer High School

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Adrian Rodriguez