Adrian Rucker
Forney
Summary
Highly skilled Sales Specialist with comprehensive background in business-to-business sales. Proven ability to develop relationships, negotiate deals and increase company revenue. Strengths include strategic planning, team leadership and solution selling. Previous roles led to significant growth in market share through successful sales strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO, Government Employees Insurance
01.2025 - Current
- Maintained high standards of customer service by building relationships with clients.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Pro Sales Specialist
Lowes Home Improvment
05.2024 - 11.2024
- Heavily mantained all sales activities such as : project estimates , orders , inquiries, and customers business needs.
- Generated new business through prospecting activities such as cold calling, networking, contacting leads and pursuing referrals.
- Actively pursued customers for credit cards , to increase more revenue for the store.
- Ensure all sales goals were met weekly and monthly.
- Assisted customer with : product knowledge, orders, start to end logistic needs , project estimates as-well and negotiated quote prices.
- Coordinated with inventory staff to accurately track merchandise levels.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Insurance Agent
Direct Auto & Life Insurance
03.2023 - 11.2024
- Developed strategies for improving processes around managing accounts such as : Updating policies due to underwriting needs , Risk Assessment, billing and add on over additional attachment to increase premiums.
- Prospected and acquired new clients, growing the customer base by :marketing, cold calling , referrals, b2b engagement and sourcing.
- Assisted and facilitated customers and agents with company apps to promote customer satisfaction and retention.
- Prepared customized insurance quotes and presented detailed policy information to clients.
- Negotiated coverage terms with clients to align with their budget and coverage needs.
- Assisted clients in filing claims and provided guidance to expedite resolutions.
- Conducted periodic reviews of client policies to ensure continued alignment with their evolving needs.
- Assessed customer needs and provided solutions to resolve their issues through chat , email , and calls .
- Received 50+ inbound calls daily while making 25 to 50+ outbound calls for new business.
- Boosted sales through successful marketing and service optimization strategies.
Logistic Account Manager
Lions freight logistics
11.2021 - 03.2023
- Developed relationship with broker and client to ensure rates , shipments needs , and overall business performance align.
- Ensured compliance with federal regulations regarding safety standards for vehicles transporting hazardous materials.
- Make 25+ prospective calls to generate potential leads for the broker.
- Coordinated import/export operations, ensuring compliance with customs regulations and minimizing delays in shipment processing times.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
- Coordinated cross-functional teams to address complex client issues, facilitating communication between departments to ensure a seamless resolution process.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decisionmaking.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty..
Mobile Expert
T-mobile
08.2018 - 11.2021
- Maintained up-to-date knowledge of company products and services.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Provided technical support when necessary for customers having difficulty understanding their bills or navigating the online payment portal.
- Educated customers about available discounts, promotions, or special offers that may be applicable to them.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Evaluated software or hardware to recommend improvements or upgrades.
Technical Support Representative
Iqor
06.2017 - 08.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Education
Some College (No Degree) - Communication
Northeast Mississippi Community College
Booneville, MSHigh School Diploma -
Aberdeen High School
Aberdeen, MSSkills
- Detailed Oriented
- Licensed insurance agent
- Professionalism and ethics
- Salesforce
- Client relations
- Account management
- Upselling
- Negotiation
- Leads prospecting
- Lead development
- Microsoft applications
- Google applications
- Remote support
Certification
Personal lines
Timeline
Insurance Agent
GEICO, Government Employees Insurance
01.2025 - Current
Pro Sales Specialist
Lowes Home Improvment
05.2024 - 11.2024
Insurance Agent
Direct Auto & Life Insurance
03.2023 - 11.2024
Logistic Account Manager
Lions freight logistics
11.2021 - 03.2023
Mobile Expert
T-mobile
08.2018 - 11.2021
Technical Support Representative
Iqor
06.2017 - 08.2018
Some College (No Degree) - Communication
Northeast Mississippi Community College
High School Diploma -
Aberdeen High School
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