Adrian Ruiz
Adelanto,CA
Summary
Tech-savvy individual well-versed in providing technical support, troubleshooting software, hardware, and technical issues. With an excellence to Customer Service.
Overview
4
4
years of professional experience
4
4
Years of Computer Hardware / Software Experience
8
8
Certifications
Skills
- Attention to Detail
- Systems administration
- Team building
- Teamwork and Collaboration
- Self Motivation
- Payment Processing
- Data entry proficiency
- Billing systems and software
- Collections
- Customer Engagement
- Workflow Management
- Security management
- Report building
- Data Management
- Problem-solving abilities
- System Upgrades
- Preventive Maintenance
- Customer Service
- Software Installation
- Technical Support
- Help Desk Support
Work History
Computer Technician
Freelance (Self Employed)
06.2020 - Current
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Identify hardware failures and replace non-functional components.
- Answering computer-related questions from employees and customers.
- Providing technical assistance for IT-related issues.
- Finding solutions to IT problems.
Billing Associate
Chargent (by AppFrontier)
05.2022 - 08.2024
- Collaborating with customers, and other team members to resolve billing inconsistencies and errors.
- Creating billing materials to be sent directly to a customer.
- Inputting payment history, upcoming payment information or other financial data into an individual account.
- Informing customers of any missed or upcoming payment deadlines.
- Calculating and tracking various company financial statements.
Salesforce Administrator | Tier 1 Support
Chargent (by AppFrontier)
04.2022 - 08.2024
- Take ownership of customer issues.
- Identifies, investigates, and resolves users problems with computer software.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Collaborates with other staff to research and resolve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Salesforce Administrator
Talent Stacker
06.2021 - 04.2022
- Member of the Talent Stacker Professional Development Program.
- Team of Individuals Learning/Understanding/Exploring best practices around Salesforce and the broader Salesforce ecosystem.
- Participating in Live Workshops surrounding key Salesforce Professional Topics in order to become a high quality Salesforce Professional and Employee.
- Study Programs for Certification and Certification Prep.
- Professional Development Topics such as Business Requirement Gathering, Solutioning and best practice for implementations.
Education
Technology Education
Computer And Information Sciences
Information Technology
Information Technology
Certification
- Essential Aspects of Software, Hardware, and Data Backup, Microsoft
- Introduction to Secure Networking, Microsoft
- Introduction to Computers, Microsoft
- Salesforce Certified Administrator (SCA), Salesforce
- Salesforce Certified Associate, Salesforce
- Web Development Fundamentals, Nucamp Coding Bootcamp
- Front End Web + Mobile Developer, Nucamp Coding Bootcamp
- Full Stack Web and Mobile App Developer, Nucamp Coding Bootcamp
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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