Adrian Ruof
Tempe,AZ
Summary
Adept at transforming challenges into opportunities, I leveraged my continuous learning mindset and artistic vision at Hozho Candles Company to significantly enhance production efficiency and customer satisfaction. My experience at Arizona Federal Credit Union honed my technical support skills, ensuring optimal network performance and fostering a collaborative environment. My real estate roles further developed my patience, perseverance, and ability to forge lasting client relationships, driving successful transactions and elevating brand visibility.
Overview
14
14
years of professional experience
Work History
Hozho Candles Company
Owners
Tempe, AZ
11.2019 - Current
- Implemented eco-friendly practices in sourcing materials, contributing towards sustainable business operations.
- Retrieved and transported material and supplies to and from work area and locations.
- Provided exceptional customer service by addressing inquiries promptly and courteously while sharing expert knowledge about different candle options.
- Streamlined inventory management processes to ensure accurate tracking of supplies while minimizing excess stock levels.
- Established a loyal customer base by consistently delivering high-quality, one-of-a-kind candles that exceeded expectations.
- Increased customer satisfaction by creating visually appealing, unique candle designs tailored to clients'' preferences.
- Improved overall production efficiency by optimizing the wax melting process, reducing waste and increasing output.
IT Support Specialist
Arizona Federal Credit Union
Phoenix, AZ
01.2015 - 09.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 500 employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Answered questions and provided information to customers about new software or hardware.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Realtor
West USA Realty Revelation
Phoenix, AZ
11.2012 - 12.2014
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Realtor Assistant
West USA Realty Revelation Help Clients
Chandler, AZ
11.2010 - 11.2012
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
- Elevated brand visibility through strategic social media campaigns and targeted advertising efforts, broadening potential clientele reach.
Education
Biology
Arizona State University
Tempe, AZBiology
Mesa Communitv Colege
Mesa, AZHigh School Diploma -
Dohson High School
Mesa, AZSkills
- Patience and Perseverance
- Continuous learning mindset
- Artistic vision
- Hand-Eye Coordination
Timeline
Hozho Candles Company
Owners
11.2019 - Current
IT Support Specialist
Arizona Federal Credit Union
01.2015 - 09.2019
Realtor
West USA Realty Revelation
11.2012 - 12.2014
Realtor Assistant
West USA Realty Revelation Help Clients
11.2010 - 11.2012
Biology
Arizona State University
Biology
Mesa Communitv Colege
High School Diploma -
Dohson High School