Adrian Salas Jr
South Houston,Tx
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Pasadena ISD
04.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Solutionist
Verizon
09.2021 - 12.2024
- As a solutionist we treat every challenging situation as a problem to be solved. Our job is to understand your situation, needs and wants and then design and help implement an appropriate solution.
- As well sell our Verizon products and main focus in our company goals
Parts specialist
O’Reilly Auto Parts
06.2020 - 09.2021
- Ensure employers have an adequate supply of equipment and parts. They monitor inventory, work with vendors to get correct parts, and help customers find necessary materials and the right car parts.
Customer Service Representative
Pizza Hut
07.2018 - 06.2020
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
- As well deliver pizzas, cooking, cleaning the restrooms, cutting pizzas at a fast pace.
Education
Degree high school diploma -
South Houston High School
01.2020
Degree fitness trainer certificate - one year of basics
San Jacinto Community College
01.2021
BBA - Human Resources Training
Pierce College
Puyallup, WA05-2030
Skills
- Process improvement
- Client relationship building
- Problem-Solving
- Collaboration
- Student engagement
- Relationship building and management
- Adaptable
Accomplishments
- Took all offered shifts to maintain coverage for students
- Resolved product issue through consumer testing.
- Exceeded monthly quota plenty of times.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
LANGUAGES
English
Spanish
Timeline
Substitute Teacher
Pasadena ISD
04.2025 - Current
Solutionist
Verizon
09.2021 - 12.2024
Parts specialist
O’Reilly Auto Parts
06.2020 - 09.2021
Customer Service Representative
Pizza Hut
07.2018 - 06.2020
Degree fitness trainer certificate - one year of basics
San Jacinto Community College
Degree high school diploma -
South Houston High School
BBA - Human Resources Training
Pierce College
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