Summary
Overview
Work History
Education
Skills
Timeline
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John Thomas Murray

Tucson,AZ

Summary

With over twenty years of customer service experience and a proven track record of leadership, problem-solving, and operational excellence. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as quality and accuracy. Enthusiastic personality with a hands-on, creative style. Ready to apply gained experience to a challenging long-term position.

Overview

11
11
years of professional experience

Work History

Order Fulfillment Associate

Amazon
11.2021 - Current
  • Hand selected for Process guide role after exemplary performance in pack singles department.
  • Successfully lead and managed singles problem solve. Reduced CPT Misses by 80% between January to May 2024.
  • Ownership of VAST dwelling shipments for front and back half days. Achieving highest on-time completion in the region with 94% overall.
  • Led singles problem solve team for front half days to having least amount of CPT Misses for 2023 peak season. Averaging 80 customer misses per shift.
  • Learning Ambassador for 2023. Proficient in conducting training sessions for both prime and peak seasons.
  • Proficiently trained in essential functions, including SLAM operations and gift wrapping.
  • Collaborate with Area Managers in conducting Mind Your Step Audits to ensure adherence to safety protocols, particularly mandatory use of safety footwear by all Associates.

Front Desk and Maintenance Manager

Baymont Inn & Suites
12.2019 - 11.2021
  • Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
  • Effectively managed shifts by ensuring timely completion of all clerical duties, contributing to hotel's achievement of profit goals and exceeding expectations.
  • Successfully elevated the hotel's rating on booking.com from 6.4 to 8.5, demonstrating a significant improvement in guest satisfaction and overall service quality.
  • Led implementation of strict health and safety rules during the Covid-19 pandemic, ensuring all hotel staff followed them closely.
  • Implemented strategic initiatives resulting in a notable 16% increase in new membership sign-ups for the Wyndham Rewards program.
  • Played a pivotal role in enhancing guest experience by revitalizing breakfast offerings post-easing of Covid-19 restrictions, contributing to heightened guest satisfaction and retention.
  • Introduced and executed a comprehensive preventative maintenance program, resulting in a notable 20% reduction in overall maintenance requests.

Tow Truck Operator

Neal Pool Rekers
04.2016 - 12.2019
  • Safely and efficiently transported vehicles, trailers, and equipment across West Texas and Southwest New Mexico.
  • Provided assistance to multiple law enforcement agencies at accident scenes, Consistently delivering results that meet or exceed expectations.
  • As the lead flatbed operator, consistently executed over 250 tows per month, contributing to a monthly revenue stream of $20,000 for the company.
  • Conducted training sessions for new operators on company-standard safety protocols for operating tow trucks and related equipment.

Shift Supervisor

CVS Pharmacy Health
05.2013 - 04.2016
  • Managed all store clerical duties and contributed to implementation of marketing programs aimed at optimizing profitability.
  • Coordinated a high-performing team at one of Manhattan's busiest stores, achieving weekly sales totaling $150,000.
  • Provided comprehensive training to numerous new shift supervisors and managers to ensure their alignment with company safety and productivity objectives.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Served as liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Education

Certificate - Network Technician

Pima Community College
Tucson, AZ
05.2025

High School Diploma -

Omega Academy
Phoenix, AZ
01.2001

Skills

  • Warehouse Operations
  • Shipping procedures
  • Customer Service
  • Proficiency in Microsoft Office
  • Staffing and scheduling
  • Workplace training
  • OSHA Safety Compliance
  • Quality Assurance
  • Tactical Leadership

Timeline

Order Fulfillment Associate

Amazon
11.2021 - Current

Front Desk and Maintenance Manager

Baymont Inn & Suites
12.2019 - 11.2021

Tow Truck Operator

Neal Pool Rekers
04.2016 - 12.2019

Shift Supervisor

CVS Pharmacy Health
05.2013 - 04.2016

Certificate - Network Technician

Pima Community College

High School Diploma -

Omega Academy

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John Thomas Murray