ADRIAN SERRANO-ROMAN
Kent,WA
Summary
Organized and dependable professional with a strong work ethic and positive attitude. Skilled at managing multiple priorities and adapting to new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
01.2022 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Information Technology Intern
Amazon
03.2024 - 09.2024
- I.T Support Technician
- Consistently promoted the highest caliber of customer service on behalf of nationwide company.
- Performed cable management and device re-imaging. (Windows)
- Diagnosed and repaired hardware issues, including zebra printers, laptops, and monitors, reducing equipment downtime.
- Contributed to inventory management and loss prevention initiatives, ensuring adherence to company policies and industry best practices.
- Experience with ticketing systems such as ServiceNow managing and resolving technical support requests efficiently.
- Repaired 100+ Zebra Printers and fixed 100+ mobile carts, meeting critical workplace needs.
- Assisted in IT projects by relocating, configuring, and setting up workstations for Amazon associates; collaborated with team members to meet strict deadlines and ensure seamless operations.
Education
Information Technology Certificate -
Year Up
09.2024
Information Technology Student
Seattle Central
09.2024
Skills
- Proficient in
- Problem-Solving
- Communication
- Teamwork
- Organization skills
- Bios Configuration
- Documentation
- Servicenow ticketing system
Certification
CompTIA Network+ (Studying/Working Towards)
LANGUAGES
Conversational skills in Spanish. And English
Timeline
Information Technology Intern
Amazon
03.2024 - 09.2024
Warehouse Associate
01.2022 - Current
Information Technology Student
Seattle Central
Information Technology Certificate -
Year Up
AREAS OF EXPERTISE
Technical Support | Troubleshooting | Information Analysis | Hardware repair | SimT, Service Now