Adrian Signater
DFW,Texas
Summary
Knowledgeable Business Process Analyst with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Expertise in process optimization and efficiency improvement methods. Strong background in project management, business strategy, and data analysis. Proven track record in developing and implementing business solutions that drive cost savings and improve operational efficiency. Skilled in process design and documentation, process mapping, and workflow modeling. Highly organized and detail- oriented, with excellent interpersonal and communication skills.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Advanced Process Mapping Specialist
Humana Military/Medicaid/USFHP
06.2022 - 01.2025
- Evaluated current business processes and identified areas for improvement.
- Developed process mapping and workflow models to streamline existing processes.
- Implemented process optimization techniques to improve efficiency and reduce costs.
- Collaborated with stakeholders to create business solutions for complex challenges.
- Prepared detailed and comprehensive process documentation to support process implementation. (i.e. SOW, SOP).
- Analyzed data to identify trends and provide insights for decision- making.
- Developed project plans and timelines for successful completion of projects using Power BI.
- Conducted process training and user acceptance testing.
- Monitored performance of processes to ensure compliance with standards and regulations within Clarity.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Business Process Analyst
CHRISTUS Health-Medicaid/Medicare/USFHP
02.2012 - 06.2022
- Serves as the primary point of contact for the Government, supporting all government audits and compliance regulations processes.
- Assists in the creation, maintenance and implementation of policies, procedures, compliance documents, and training materials(i.e., Operations, System, Policy & Reimbursement).
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Drafted human feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
System Engineer/Business Process Architect
L3 Communications
05.2008 - 01.2012
Senior System Engineer/Configuration Manager
NASA Johnson Space Center
05.2007 - 05.2008
Embedded Software Engineer III
Lockheed Martin Aeronautics DoD
01.2000 - 02.2007
Education
Bachelor of Science - Computer Science Technology
Southern University
Baton Rouge, LaSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Process Optimization
- Efficiency Improvement
- Project Management
- Business Strategy
- Data Analysis
- Process Design & Documentation
- Process Mapping/Workflow Modeling
- Interpersonal & Communication Skills
- Expert in [Visio, Power Point]
- Proficient in [Microsoft, Minitab, SQL, Tableau,Salesforce,Workday, Power BI,Visio]
Accomplishments
Conferences: Speaker at Annual Process Excellence Conference 2021, Attendee at International Quality Summit 2013
Professional Development: Completed Advanced Project Management Course (2022), Agile Process Workflows Workshop (2018)
Technical Memberships: Member of American Society for Quality (ASQ), Institute of Industrial and Systems Engineers (IISE)
Public Trust Clearance
Facility Security Officer (FSO) – Background Investigator
Records Management Liaison – STARS Trained
Certification
- Certified IASSC Lean Six Sigma Green Belt (CLSSGB)
- Google Project Management Professional (PMP)
- Alliance Scrum Master
Other
Certified IASSC Lean Six Sigma Green Belt (CLSSGB), Google Project Management Professional (PMP), Alliance Scrum Master, Speaker at Annual Process Excellence Conference 2021, Attendee at International Quality Summit 2019, Completed Advanced Project Management Course (2022), Agile Process Workflows Workshop (2018), Member of American Society for Quality (ASQ), Institute of Industrial and Systems Engineers (IISE), Public Trust Clearance, Facility Security Officer (FSO) – Background Investigator, Records Management Liaison – STARS Trained
Languages
English
Native or Bilingual
Timeline
Advanced Process Mapping Specialist
Humana Military/Medicaid/USFHP
06.2022 - 01.2025
Senior Business Process Analyst
CHRISTUS Health-Medicaid/Medicare/USFHP
02.2012 - 06.2022
System Engineer/Business Process Architect
L3 Communications
05.2008 - 01.2012
Senior System Engineer/Configuration Manager
NASA Johnson Space Center
05.2007 - 05.2008
Embedded Software Engineer III
Lockheed Martin Aeronautics DoD
01.2000 - 02.2007
Bachelor of Science - Computer Science Technology
Southern University
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