ADRIAN SMITH

• Guiding customers and assisting them in navigating and understanding vision insurance plans and coverage
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed strategy to increase sales and drive profits.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Operated delivery vehicles safely and efficiently.
• Maintained up-to-date knowledge of products and services to address customer inquiries
• Delivered orders to customers to drive full satisfaction.
• Displayed products properly at customer sites and according to company specifications and policies.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
• Completed daily pre- and post-trip vehicle inspections.
• Maintained positive relationships with customers to promote continued business opportunities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
• Represented wide range of products and brands.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Collaborated with customers to identify needs and provided catered solutions
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Setting Displays
• Getting with store manager and Dept Manager about getting new product in and making sure that stores top sellers are in stock
• Getting add on sales executed on a monthly basis.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Coordinated with vendors to ensure timely delivery of products.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Excellent communication skills, both verbal and written.
• Filing paperwork from vendors and corporate on a daily basis.

• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Responsible for shipping and receiving orders, while also overseeing distribution of stock to correct locations
• Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
• Prepared shipping documents and invoices
• Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
• Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Created and enforced detailed organization processes to increase quality and service standards.

• Originally hired as a Customer Service Representative
• Became a lead cashier and shift supervisor then finally to Asst.manager
• I worked in the copy center for several years working on all types of machines and computers, as well as becoming knowledgeable about testing certain software
• My duties as a lead cashier were to assist in scheduling employees, opening and closing the store, and organizing merchandise deliveries through the store computer system.