Adrian Smith
Braintree,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
6 2018 - Current
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Contributed to community engagement by participating in local events as a Rideshare Driver representative.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintain a 95% or higher customer satisfaction throughout my employment.
Department of Unemployment JSR 1
Commonwealth of Massachusetts
04.2022 - 04.2024
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
Remote Call Center Representative 2
SaviLinx LLC
4 2021 - 04.2022
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained strict adherence to safety protocols while performing installations or repairs on high-voltage electrical systems or hazardous environments.
- Increased customer satisfaction by providing timely and accurate technical support for Level 2 inquiries.
- Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
- Maintained a high level of expertise in company-specific systems and software, ensuring seamless integration with client infrastructure during service provision.
- Configured hardware, devices, and software to set up work stations for employees.
IT Service Desk Analyst
Draper Labs
11.2016 - 05.2018
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Archive and troubleshoot Microsoft outlook and other Microsoft products
- Utilize active directory to add, remove, modify, and unlock end user's password
- Resolve MacAfee endpoint encryption for remote devices
Education
Associates Degree in Computer Technology -
Benjamin Franklin Institute of Technology
Boston, MAHigh School Diploma - undefined
Madison Park Technical Vocational High School
Boston, MASkills
Timeline
Department of Unemployment JSR 1
Commonwealth of Massachusetts
04.2022 - 04.2024
IT Service Desk Analyst
Draper Labs
11.2016 - 05.2018
Rideshare Driver
Lyft And Uber
6 2018 - Current
Remote Call Center Representative 2
SaviLinx LLC
4 2021 - 04.2022
Associates Degree in Computer Technology -
Benjamin Franklin Institute of Technology
High School Diploma - undefined
Madison Park Technical Vocational High School