Adrian Smith
Braintree,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
6 2018 - Current
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Contributed to community engagement by participating in local events as a Rideshare Driver representative.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintain a 95% or higher customer satisfaction throughout my employment.
Department of Unemployment JSR 1
Commonwealth of Massachusetts
04.2022 - 04.2024
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
Remote Call Center Representative 2
SaviLinx LLC
4 2021 - 04.2022
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained strict adherence to safety protocols while performing installations or repairs on high-voltage electrical systems or hazardous environments.
- Increased customer satisfaction by providing timely and accurate technical support for Level 2 inquiries.
- Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
- Maintained a high level of expertise in company-specific systems and software, ensuring seamless integration with client infrastructure during service provision.
- Configured hardware, devices, and software to set up work stations for employees.
IT Service Desk Analyst
Draper Labs
11.2016 - 05.2018
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Archive and troubleshoot Microsoft outlook and other Microsoft products
- Utilize active directory to add, remove, modify, and unlock end user's password
- Resolve MacAfee endpoint encryption for remote devices
Education
Associates Degree in Computer Technology -
Benjamin Franklin Institute of Technology
Boston, MAHigh School Diploma - undefined
Madison Park Technical Vocational High School
Boston, MASkills
Excellent communicator with a variety of clients
End user desktop maintenance/ trouble shooting skillsGreat Problem solving abilities
Proficient in Database Administration
Microsoft Office Specialist (MOS) Expert
Customer serviceRemote access softwareSkilled with multiple CRM software
Computer networkingProficient in database updating and formatting
Technical Troubleshooting
Knowledge of Data Backup
Server Management
Configuration Management
Timeline
Department of Unemployment JSR 1
Commonwealth of Massachusetts
04.2022 - 04.2024
IT Service Desk Analyst
Draper Labs
11.2016 - 05.2018
Rideshare Driver
Lyft And Uber
6 2018 - Current
Remote Call Center Representative 2
SaviLinx LLC
4 2021 - 04.2022
Associates Degree in Computer Technology -
Benjamin Franklin Institute of Technology
High School Diploma - undefined
Madison Park Technical Vocational High School