Adrian Smith
Torrance,CA
Summary
Proven customer service expert from Lunada Market & Grill, adept in handling customer complaints with empathy, enhancing loyalty. Skilled in cash register systems and fostering team collaboration, consistently promoted positive shopping experiences. Demonstrates reliability and problem-solving abilities, contributing to a welcoming environment and efficient transaction processing.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Lunada Market & Grill
03.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
Customer Service Cashier
Target
06.2021 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Kurt T. Sherry High School
Torrance, CAEmergency Medical Technician - Heath Care
Southern California Regional Occupation Center
Torrance, CA01.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cross-selling abilities
- Customer Assistance
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Team Collaboration
- Order Taking
- Basic Mathematics
- Cash register systems
- Product restocking
Languages
Spanish
Professional Working
Timeline
Customer Service Cashier
Lunada Market & Grill
03.2023 - 08.2023
Customer Service Cashier
Target
06.2021 - 03.2022
Kurt T. Sherry High School
Emergency Medical Technician - Heath Care
Southern California Regional Occupation Center