Adrian Solomon
Hoover,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FRANCHISE DEVELOPMENT SPECIALIST
Always Best Care Senior Services
2023.01 - 2024.01
- Developed and supervised operations of new franchisees and business development of franchise
- Created and managed project plans, timelines and budgets.
- Provided training and information on business policies and procedures and to developed new franchisees to open business
- Understanding and responding to potential franchisee inquiries
- Management of entire franchisee recruitment process from lead management to sign-up of new franchise
- Commitment of monthly & quarterly franchise recruitment targets for self & team and to reach them.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
OPERATIONS AND BUSINESS DEVELOPMENT OFFICER
Town Square Realty
2018.01 - 2023.01
- Serve as lead operations subject matter expert and strategist, boosting overall business revenue and continuously analyzing and comparing business operations based on fiscal year annual budget and P&L goals
- Generated new business with marketing initiatives and strategic plans.
- Negotiated contracts with vendors and clients, ensuring favorable terms for company's success.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Devised targeted lead generation programs that yielded 15% increase in qualified prospects for sales team to pursue.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with cross-functional teams for successful execution of business development initiatives.
CHIEF OF STAFF
BIRMINGHAM - JEFFERSON COUNTY TRANSIT AUTHORITY
2015.01 - 2018.01
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Facilitated productive meetings by creating well-organized agendas and ensuring clear communication of objectives.
- Implemented data-driven performance evaluations, leading to improvement in employee accountability and job satisfaction.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Mentored and developed 25 junior staff members; fostering strong culture of continuous learning and collaboration within organization.
- Championed employee development programs, promoting personal growth and career advancement within organization.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Provided comprehensive support to CEO, enabling them to focus on critical decision-making and leadership tasks.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
DIRECTOR – CUSTOMER CARE & MARKETING
BIRMINGHAM - JEFFERSON COUNTY TRANSIT AUTHORITY
2011.01 - 2015.01
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Scheduled 25 employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
SENIOR ADMINISTRATOR
FAITH CHAPEL
2007.01 - 2011.01
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported 6 executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Provided exceptional customer service as first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Education
Master of Public Administration & Leadership Management -
Strayer University
Washington09.2016
Bachelor of Arts, English Communications & Public Relations -
Alcorn State University
Lorman, MS05.1989
Skills
- Emergency Response
- Process Analysis
- Logistics Coordination
- Analytical Thinking
- Relationship Building
- Creativity and Innovation
- Performance Metrics
- Contract Negotiation
- Strategic Planning
- Supervision and leadership
Certification
- Certified Customer Experience Professional (CCEP)
- The Customer Service Institute of American (CSIA)
- American Public Transportation Association (APTA)
- Conference of Minority Transportation Officials (COMTO)
- Alabama Transportation Association
- Girl Scouts of North Central Alabama Board of Directors
- National Association of Realtors
Timeline
FRANCHISE DEVELOPMENT SPECIALIST
Always Best Care Senior Services
2023.01 - 2024.01
OPERATIONS AND BUSINESS DEVELOPMENT OFFICER
Town Square Realty
2018.01 - 2023.01
CHIEF OF STAFF
BIRMINGHAM - JEFFERSON COUNTY TRANSIT AUTHORITY
2015.01 - 2018.01
DIRECTOR – CUSTOMER CARE & MARKETING
BIRMINGHAM - JEFFERSON COUNTY TRANSIT AUTHORITY
2011.01 - 2015.01
SENIOR ADMINISTRATOR
FAITH CHAPEL
2007.01 - 2011.01
Master of Public Administration & Leadership Management -
Strayer University
Bachelor of Arts, English Communications & Public Relations -
Alcorn State University
- Certified Customer Experience Professional (CCEP)
- The Customer Service Institute of American (CSIA)
- American Public Transportation Association (APTA)
- Conference of Minority Transportation Officials (COMTO)
- Alabama Transportation Association
- Girl Scouts of North Central Alabama Board of Directors
- National Association of Realtors
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