Adrian Soto
Norwalk,CA
Summary
Accomplished Shipping and Receiving Manager with a proven track record at Jack Rubin and Sons Inc., adept in optimizing warehouse operations and enhancing inventory management. Leveraged forklift expertise and team collaboration to significantly improve product flow and customer satisfaction. Excelled in mentoring staff, showcasing a commitment to quality control and operational efficiency.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Manager
Jack Rubin and Sons Inc.
10.2020 - 07.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
- Organized records of vehicles, schedules and completed orders.
- Tracked production and quality control systems to proactively identify deficiencies.
Delivery Driver
Jack Rubin and Sons
01.2021 - 12.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Rigging and Lifting Inspector
Jack Rubin and Sons
01.2021 - 12.2023
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
- Improved product quality with stringent inspection techniques, identifying defects before products reached market.
Customer Service Advocate
Lock and Key Social Drinkery
06.2017 - 09.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Cross-trained and backed up other customer service managers.
Education
GED -
Gahr High School
Cerritos, CASkills
- Receiving Processes
- Warehouse Operations
- Order Fulfillment
- Shipping procedures
- Forklift Operation
- Inventory Management
- Loading and unloading
- Heavy Lifting
- Defective Product Removal and Disposal
- Team Collaboration
- Shipping and receiving
- Part Repairs and Replacement
- Customer Service
- Mentoring and training
- Distribution and Warehousing
- Forklift Operations
- Quality Control
- Order Management
Timeline
Delivery Driver
Jack Rubin and Sons
01.2021 - 12.2023
Rigging and Lifting Inspector
Jack Rubin and Sons
01.2021 - 12.2023
Shipping and Receiving Manager
Jack Rubin and Sons Inc.
10.2020 - 07.2024
Customer Service Advocate
Lock and Key Social Drinkery
06.2017 - 09.2020
GED -
Gahr High School
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