Adrian Terrones
Downey,Ca
Summary
Dynamic and results-driven Store Leader with 35 years of experience in Big Box retail. Expertise in team building, hiring, and training associates, with a dual focus on enhancing both customer and associate experiences. Proven track record in conducting performance assessments, identifying improvement areas, and implementing strategic action plans to exceed sales targets. Dedicated to fostering a vibrant, inclusive store environment, promoting diversity, equity, and inclusion. Committed to delivering exceptional customer service and cultivating strong customer relationships. Skilled in engaging at all organizational levels, from executive management to staff and clients, consistently exceeding expectations and driving success.
Overview
39
39
years of professional experience
Work History
General Manager
Chick-Fil-A- Torrance
10.2023 - Current
- Cultivating strong customer relationships, delivering exceptional service, and maintaining customer satisfaction
- Ensure that food quality and food temperature were being met every day by the hour
- Managing food cost and food waste daily with EOM every month
- Implementing a quarterly conversation performance for all leaders
General Manager
Best Buy
12.2007 - 09.2023
- Trained and managed over 10 supervisors and supervised up to 200 associates, ensuring efficient store operation
- Cultivated strong customer relationships, delivering exceptional service, and maintaining customer satisfaction
- Achieved a turnover rate of 25-30% by building a well-trained and developed team
- Led sales and service initiatives to enhance sales proficiency and productivity
- Implemented business group strategies, analyzing successes and identifying growth opportunities
- Developed action plans to address business gaps in collaboration with district leadership
- Created a Best Buy core store into a premium location, by implementing company focus (Downey)
- Successfully opened the Montebello Best Buy location after two years with the company.
Store Manager
The Home Depot
06.1996 - 12.2007
- Strategically managed over 180 associates, consistently exceeding sales and customer satisfaction goals
- Ensured exceptional service for over 15,000 weekly customers, meeting operational objectives
- Monitored daily activities and effectively communicated with team members to maintain clear goals
- Maintained effectiveness, efficiency, and quality to ensure customer satisfaction
- Delegated various tasks, completed inventory, implemented team schedules, and conducted new hire orientations
- Developed strategies to meet results, leveraging customer loyalty programs, events, product knowledge, and services
- Identified underperforming metrics and generated solutions using existing tools and resources
- Conducted performance reviews with a focus on associate growth
- Successfully managed grand openings for multiple locations, including El Monte, Inglewood, and Paramount, and contributed to the opening of the new Monrovia store
- Managed the closure of Store 602 in Monrovia from start to finish.
Regional Install Manager
The Home Depot
02.2003 - 03.2004
- Cultivated strong relationships with store associates and installers to deliver exceptional service
- Conducted weekly store visits to ensure compliance with merchandising strategies and proper signage for Install Services
- Collaborated with field installers to ensure timely, high-quality installations, conducting job site visits to monitor performance and appearance
- Held weekly performance calls with leaders to develop and share best practices.
Assistant Manager
The Home Depot
04.1992 - 01.1996
- Executed company merchandising strategies efficiently to optimize sales, enhance store performance and appearance
- Developed and implemented sales reporting tools to foster entrepreneurial skills among team members
- Established strong relationships with key merchants, vendor suppliers, and distribution centers to ensure seamless operations
- Conducted inventory audits and coordinated with supply chain to optimize stock levels and reduce out-of-stock incidents
- Successfully led cross-functional teams in implementing seasonal and promotional merchandising plans
- Maximized in-store sales through the strategic placement of merchandise, facilitating an optimal customer experience
- Managed pricing and promotions to align with corporate goals, maintaining competitive market
- Trained and mentored new hires in best practices, establishing a high-performance culture within the store
- Utilized data analytics to understand consumer behavior, tailoring marketing and merchandising strategies accordingly
- Ensured compliance with company policies and local regulations, maintaining a record of zero compliance-related issues
- Contributed to the grand opening of City of Commerce in 1995.
Sales Associate and Supervisor
The Home Depot
02.1990 - 04.1992
Silk Screener
Western Shirt Line
06.1985 - 03.1990
Education
High School Diploma -
South Gate High School
01.1985
Skills
- Operational Leadership & Management
- Mentoring & People Development
- Forecasting Sales, Revenue, & Metrics
- Hiring, Training, & Managing Associates
- Inventory Control & Management
- Budgeting & Financial Analysis
- Team Leadership & Motivation
- Developing Standard Operating Procedures
- Contingency Planning & Cost Benefit Analysis
- Designing Strategic Training Programs
- Excellent Verbal & Written Communication
- New Store Opening
Timeline
General Manager
Chick-Fil-A- Torrance
10.2023 - Current
General Manager
Best Buy
12.2007 - 09.2023
Regional Install Manager
The Home Depot
02.2003 - 03.2004
Store Manager
The Home Depot
06.1996 - 12.2007
Assistant Manager
The Home Depot
04.1992 - 01.1996
Sales Associate and Supervisor
The Home Depot
02.1990 - 04.1992
Silk Screener
Western Shirt Line
06.1985 - 03.1990
High School Diploma -
South Gate High School