Zakkiyah Rozier
AZ
Summary
Customer Service Representative with 6 years of experience excelling in customer relations and service satisfaction. Demonstrates strong problem-solving skills and a keen eye for detail, contributing to enhanced user experience and product knowledge. Proven leadership and organizational abilities, ensuring high-quality service and client engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sitel
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
06.2021 - 02.2022
- Effectively managed high-stress situations, demonstrating professionalism and conflict resolution skills.
- Handled customer concerns compassionately, resulting in amplified client allegiance and repeat patronage.
- Responded to customer requests for products, services, and company information.
Project Manager
Clark Graphic Images
01.2016 - 05.2021
- Managed assigned projects from inception to completion
- Provided on-the-job training to new hires and served as subject matter expert to current staff
- Submitted reports reflecting work completed and areas of opportunity
- Proficiently navigated through assigned systems to complete established duties
- Managed various client profiles, ensuring work occurs according to deadlines as set
- Collaborated with leadership to determine ways to improve process and enhance overall efficiencies.
Customer Service Representative/Claims Adjuster (Call Center)
Precision Opinion
10.2017 - 03.2020
- Demonstrated superior customer service and professionalism at all times
- Effectively communicated with staff/management to ensure quality of work performed
- Proficiently navigated through assigned systems to complete established duties
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicated with customers and associates over the telephone and other communication channels, working in a collaborative team environment to handle a large volume of claims
- Conduct investigations into liability claims, including analyzing data to determine extent of company's liability for loss and damages.
Education
HIGH SCHOOL DIPLOMA -
MOUNTAIN VIEW ALTERNATIVE HIGH SCHOOL
San Jacinto, CA06.2016
Skills
- Problem-solving abilities
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Outlook
- Critical Thinking
- Active Listening
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Customer Service Representative
Sitel
03.2023 - 06.2024
Customer Service Representative
Teleperformance
06.2021 - 02.2022
Customer Service Representative/Claims Adjuster (Call Center)
Precision Opinion
10.2017 - 03.2020
Project Manager
Clark Graphic Images
01.2016 - 05.2021
HIGH SCHOOL DIPLOMA -
MOUNTAIN VIEW ALTERNATIVE HIGH SCHOOL
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