Adrian Thomas
Jersey City,NJ
Summary
Results-driven eCommerce Administrator with over 6 years of experience in managing comprehensive online store operations and achieving significant sales growth. Expertise in platforms such as Magento, Shopify, and ZenDesk, alongside a strong focus on digital product launches, inventory management, and customer experience enhancement. Proven ability to implement data-driven strategies that optimize site performance and maximize revenue while consistently leading high-performing teams to exceed sales targets.
Overview
6
6
years of professional experience
Work History
E-Commerce Administrator
COMME des GARÇONS
New York, NY
09.2022 - Current
- Oversaw product rollout, maintaining coherent brand narratives in digital marketplaces.
- Managed inventory operations with the warehouse, facilitating accurate and timely product handling.
- Resolved customer inquiries swiftly across various eCommerce platforms.
- Mentored eCommerce assistants, fostering a productive team environment and achieving sales targets.
- Enhanced customer satisfaction through prompt service and effective problem resolution.
- Ensured consistent and accurate synchronization of inventory with online listings.
E-Commerce Specialist
Bode New York
New York , New York
11.2020 - 02.2023
- Optimized selection of shipping methods and payment processing procedures.
- Facilitated technical support for customers encountering problems during orders.
- Monitored campaign metrics using analytics tools to assess ROI.
- Ensured customer orders were ready for shipment by packaging or facilitating delivery.
- Provided prompt solutions to customer issues for elevated service quality.
- Communicated with online customers through email, phone, and other messaging platforms.
Key Holder
Atelier De Production Et De Creation (A.P.C)
New York, NY
05.2019 - 05.2020
- Consistently outperformed sales goals and KPIs by a margin of 5%.
- Leveraged Endear for superior client engagement and retention.
- Performed store operational tasks, including managing key holder roles.
- Managed opening and closing procedures in compliance with company policies.
- Confirmed all register tills were accurate before and after each shift.
- Maintained well-stocked and organized environment by conducting regular cleanliness checks.
- Addressed customer inquiries accurately, providing relevant information.
Education
Bachelor of Arts - Fashion Marketing
Art Institute of Philadelphia
Philadelphia, PA09-2016
Skills
- Shopify Plus
- Retail Pro
- Magento
- Zendesk
- Matrixify
- Microsoft Suite (Excel, Powerpoint, Office etc)
- Copywriting
- Sales Reporting
- Inventory Management
- Team Leadership
- Digital Marketing
- Order Fulfillment
Timeline
E-Commerce Administrator
COMME des GARÇONS
09.2022 - Current
E-Commerce Specialist
Bode New York
11.2020 - 02.2023
Key Holder
Atelier De Production Et De Creation (A.P.C)
05.2019 - 05.2020
Bachelor of Arts - Fashion Marketing
Art Institute of Philadelphia
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