ADRIAN TIJERINA
Irving,TX
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
Electrical Apprentice
CEC COMPANIES
01.2019 - 11.2019
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Tested electrical systems to ensure proper functioning and safety.
- Repaired faulty or damaged components on existing electrical systems.
- Performed preventive maintenance procedures on electrical systems.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Ran cable trays for power distribution from main panels to branch circuits.
- Connected cables from service entrance to meters and main distribution panel boards.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Inspected transformers and circuit breakers to identify any potential issues before they become major problems.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Maintained accurate documentation of all work performed.
Electrical Apprentice
Morley-Moss
06.2018 - 01.2019
- Repaired faulty or damaged components on existing electrical systems.
- Tested electrical systems to ensure proper functioning and safety.
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Fabricated parts according to specifications using hand and power tools.
- Advised management on issues of safety in continued equipment operation.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Assisted in the planning of new installations by studying customer requirements and following approved specifications.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
Electrical Apprentice
JMEG Electrical Contractors
02.2018 - 06.2018
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Ran cable trays for power distribution from main panels to branch circuits.
- Connected cables from service entrance to meters and main distribution panel boards.
- Tested electrical systems to ensure proper functioning and safety.
- Repaired faulty or damaged components on existing electrical systems.
Landscaper
IRVING LANDSCAPING
11.2017 - 02.2018
- Planned and designed landscaping projects to meet customer needs and preferences.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Repaired walkways with pavers or concrete blocks when needed.
- Participated in snow removal services during winter months.
- Ensured proper disposal of all waste generated from job sites.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Project Coordinator
RDS ENTERPRISE
08.2016 - 01.2017
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
Laborer
Fireline Services
09.2015 - 05.2016
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
Bilingual CSR
Fa Tax Services
11.2013 - 01.2015
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Identified opportunities for improvement in processes that would enhance overall efficiency.
- Followed standard operating procedures when handling calls from customers according to company policy.
- Analyzed call logs daily to identify areas where improvements could be made based on customer feedback.
Leasing Administrative Assistant
ELM STONE GROUP
03.2011 - 01.2013
- Provided administrative support to the Leasing department by maintaining accurate records and files.
- Processed incoming applications and verified information for accuracy.
- Created leases, lease amendments, and other related documents as needed.
- Assisted in preparing monthly reports on leasing activity for management review.
- Managed all tenant requests, maintenance issues, and repairs as necessary.
- Developed marketing materials such as brochures, flyers., to promote available units.
- Updated property listings on various websites, including Craigslist and Zillow.
- Maintained positive working relationship with fellow staff and management.
CSR
CHECK IN TITLE LOANS
01.2009 - 01.2011
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Manager
PLS Check Cashiers
12.2008 - 01.2009
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Service Advisor
Freeman Hyundai
10.2007 - 12.2008
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Skills
- Dependable
- Bilingual
- Strong work ethic
- Punctual
- Flexible and adaptable to change
- Team Leadership
- Administrative Management
- Employee Motivation
- Focus and Follow-Through
- Customer Service Management
- Staff Scheduling
- Records Organization and Management
- Problem Anticipation and Resolution
- Training Management
Timeline
Electrical Apprentice
CEC COMPANIES
01.2019 - 11.2019
Electrical Apprentice
Morley-Moss
06.2018 - 01.2019
Electrical Apprentice
JMEG Electrical Contractors
02.2018 - 06.2018
Landscaper
IRVING LANDSCAPING
11.2017 - 02.2018
Project Coordinator
RDS ENTERPRISE
08.2016 - 01.2017
Laborer
Fireline Services
09.2015 - 05.2016
Bilingual CSR
Fa Tax Services
11.2013 - 01.2015
Leasing Administrative Assistant
ELM STONE GROUP
03.2011 - 01.2013
CSR
CHECK IN TITLE LOANS
01.2009 - 01.2011
Customer Service Manager
PLS Check Cashiers
12.2008 - 01.2009
Service Advisor
Freeman Hyundai
10.2007 - 12.2008
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