Adrian Torres
Whiting,IN
Summary
Dynamic leader with proven expertise in staff training and development, honed at Potbelly's Sandwich Shop. Excels in customer relations and team motivation, significantly enhancing service quality and operational efficiency. Fluent in multiple languages, adept at policy enforcement and cost control, achieving notable improvements in employee satisfaction and profitability. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Buona Beef Restaurant
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
General Manager
Potbelly's Sandwich Shop
03.2019 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cook/Crew Kitchen Staff Member
Texas Corral
03.2018 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Laborer/Window Installer
Bizik Glass Block
03.2018 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Warehouse Worker/Driver, Warehouse Orders
Lansing Cleaners FRST TEAM
04.2016 - 02.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 to 200 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Also went to houses and take to customers about our services and explained our services
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
High School Diploma -
Whiting High School
Whiting, IN06-2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Policy Enforcement
- Orientation and training
- Cost Control
- Bi-Lingual
Certification
- Indiana Driver's License
- ServSafe Food Handler's Certification
- Liquor License
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Manager
Buona Beef Restaurant
02.2023 - Current
General Manager
Potbelly's Sandwich Shop
03.2019 - 08.2022
Cook/Crew Kitchen Staff Member
Texas Corral
03.2018 - 05.2020
Laborer/Window Installer
Bizik Glass Block
03.2018 - 03.2020
Warehouse Worker/Driver, Warehouse Orders
Lansing Cleaners FRST TEAM
04.2016 - 02.2019
- Indiana Driver's License
- ServSafe Food Handler's Certification
- Liquor License
High School Diploma -
Whiting High School
Similar Profiles
Grace BandaGrace Banda
Trainer Service Crew Member at Buona Beef RestaurantTrainer Service Crew Member at Buona Beef Restaurant
David MermeaDavid Mermea
Crew Member at Buona BeefCrew Member at Buona Beef
Amya ClaytonAmya Clayton
Certified Trainer at Buona BeefCertified Trainer at Buona Beef