Adrian Torres
Odessa,TX
Summary
Dynamic Senior Service Manager with a proven track record at JMD Oilfield & Rig Service, enhancing customer satisfaction through strategic initiatives and effective team leadership. Skilled in operations management and technical troubleshooting, I foster continuous improvement and drive efficiency, achieving significant client retention and streamlined service delivery. Fluent in Spanish, I excel in communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Senior Service Manager
JMD Oilfield & Rig Service
07.2020 - Current
- Lead cross-functional teams to optimize operational workflows and enhance service delivery efficiency.
- Leading a team of 15-20 personnel.
- Maintain a 25-38% profit margin monthly.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Streamlined service management processes, reducing response times for client inquiries and issues.
- Mentored junior staff, providing guidance on best practices in oilfield service management.
- Managed budgeting processes, ensuring resource allocation aligned with strategic goals of the organization.
- Coordinated training programs to enhance team skills in safety compliance and operational procedures.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
- Streamlined workflow processes to increase overall operational efficiency and reduce costs.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Increased team efficiency by providing comprehensive training and development programs for service technicians.
- Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
Appraiser
Property Damage Appraisers
01.2018 - 07.2020
- Conducted thorough heavy equipment, vehicle, & RV inspections to assess damage and determine accurate appraisal values.
- Prepared detailed appraisal reports using industry-standard software and methodologies.
- Collaborated with insurance adjusters to ensure alignment on property valuations and claims processes.
- Evaluated market trends to inform competitive pricing strategies and enhance client outcomes.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Produced reports with detailed valuations.
- Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
- Maintained high work volume and tight deadlines.
- Answered customer questions and provided information about findings.
- Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
- Consistently exceeded performance goals set by supervisors regarding turnaround times and error rates.
- Utilized advanced software programs to expedite report generation and improve overall efficiency.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Visited site locations to assess value of customer property.
Technician
American Compression
02.2017 - 01.2018
- Diagnosed equipment failures and implemented timely repairs to minimize downtime.
- Collaborated with team members to streamline maintenance processes and improve operational efficiency.
- Conducted routine inspections of machinery, identifying issues before they escalated into major problems.
- Documented maintenance activities and system changes to maintain accurate records for compliance purposes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Operations Manager
JMD Oilfield & Rig Service
03.2010 - 02.2017
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Managed 40-50 personnel.
- Maintained a 20-30% profit margin monthly.
- Led cross-functional teams in implementing process improvements that reduced turnaround times.
- Developed and monitored key performance indicators to measure operational success and identify areas for enhancement.
- Trained and mentored junior staff, fostering a culture of continuous improvement and accountability.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Conducted regular audits of operations, ensuring compliance with industry standards and regulatory requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- TECHNICIAN DUTIES
- Repair all types of Drilling and Well equipment.
- Overhaul all type of Pumps, Drawworks, Gearboxes, Power Swivels, Eaton & Wichita Braking Systems, Rotary Tables.
- Fabricate Power Swivel Trailers and Reverse units.
Technician
Rig Tech
06.2008 - 03.2010
- Diagnosed mechanical issues, implementing effective solutions to minimize downtime.
- Developed and implemented preventive maintenance schedules, extending equipment lifespan and reducing repair costs.
- Repaired all types of Drilling Equipment in Field and Shop.
- Mud Pumps
- Drawworks
- Swivels
- Water Braking Systems
Education
No Degree -
Home School
Cedar Rapids, IA05.2000
Skills
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Team leadership
- Verbal and written communication
- Estimating and quoting
- Technical troubleshooting
- Preventive Maintenance
- Mechanical diagnostics
- FLUENT IN SPANISH
- Proficient in Quickbooks
- Microsoft Excel
- Interpreting & Reading Mechanical Blue Prints
Timeline
Senior Service Manager
JMD Oilfield & Rig Service
07.2020 - Current
Appraiser
Property Damage Appraisers
01.2018 - 07.2020
Technician
American Compression
02.2017 - 01.2018
Operations Manager
JMD Oilfield & Rig Service
03.2010 - 02.2017
Technician
Rig Tech
06.2008 - 03.2010
No Degree -
Home School