Adrian Trujillo
Office Management And Administration
Kissimmee,FL
Summary
Experienced and accomplished medical administrative professional who optimizes productivity, efficiency and service quality across various environments, ensuring seamless and efficient business operations. With a strong background in the field, brings 7+ years of valuable experience and a diligent nature to every task. Works effectively with team in ensuring operational and service excellence.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Medical Office Coordinator
Jewett Orthopedic Institute
Orlando, FL
05.2024 - Current
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
Team Assistant
Jewett Orthopedic Institute
Orlando, FL
9 2023 - 05.2024
- Assist Doctors with day to day administrative task
- Aided patients in the understanding of financial responsibility personally, as well as insurance coverage
- Organize providers surgery schedule according to his protocol
- Handle Insurance verification and authorizations for surgery
- Trained Other Team Assists
- Complete FMLA and documents alike
- Coordinate peer to peer for surgery denials
- Coordinate vender luncheons
- Assist Workers Compensation with records and DWC-25
- Patient retention
Front Office Assistant, Sr.
Jewett Orthopedic Institute
Orlando, FL
10.2022 - 09.2023
- Assisted patients in retrieving and sending out referrals
- Aided patients/parents in the understanding of financial responsibility personally, as well as insurance coverage
- Handled front desk day to day operations as well as check out
- Insurance verification claims and eligibility
- Scheduled patient appointments per practice/provider schedule templates
- Attended to patient calls and transferred to appropriate medical personnel
- Train personnel
- Assist Doctors with day to day administrative task
Financial Counselor I
Orlando Health Heart & Vascular Institute
Orlando, FL
10.2021 - 10.2022
- Aided patients/parents in the understanding of financial responsibility personally, as well as insurance coverage
- Handled the front desk day to day operation of the office
- Insurance verification claims and eligibility
- Provided excellent customer service to all patients/parents encountered
- Utilized patient confidentiality when speaking with parents/patients about their accounts or services rendered
- Balance cash drawers
Referral Coordinator/Float
WPH Outpatient OBGYN Residential Practice
Orlando, FL
02.2021 - 10.2021
- Assisted patients in retrieving and sending out referrals.
- Aided patients/parents in the understanding of financial responsibility personally, as well as insurance coverage.
- Handled front desk day-to-day operations, as well as check-out.
- Insurance verification claims and eligibility.
- Scheduled patient appointments per practice/provider schedule templates.
- Attended to patient calls and transferred them to appropriate medical personnel.
Client Advisor
Fields BMW
04.2017 - 12.2020
- Help guest search for a vehicle that meets their needs.
- Work with banks to get financing approvals.
- Provide guests with test drives and a complete disclosure on the vehicle they are interested in purchasing.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
General Manager
The Armories
05.2015 - 03.2017
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Shift Manager
Color Wheel Paint
10.2013 - 04.2015
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Front Desk/Medical Records
Pediatric health care
10.2009 - 10.2013
- Handled the front desk day to day operation of the office
- Insurance verification claims and eligibility
- Patient referrals
- Assisted doctors with daily task as requested
- Provided excellent customer service to all patients/parents encountered
- Scheduled patient appointments per practice/provider schedule templates
- Attended to patient calls and transferred to appropriate medical personnel
- Aided patients/parents in the understanding of financial responsibility personally, as well as, insurance coverage
Education
High School Diploma -
Gateway High School
Kissimmee, FLAssociate of Arts -
Valencia College
Orlando, FL 05.2021 - Current
Associates of Arts in Biblical Studies -
La Peña De Horeb
Kissimmee, FL 05.2001 - 2009.05
Skills
Problem-solving abilities
Conflict Resolution
Microsoft Office
Customer Service
Office Management
Staff Training and Development
Self Motivation
Multitasking and Organization
Timeline
Medical Office Coordinator
Jewett Orthopedic Institute
05.2024 - Current
Front Office Assistant, Sr.
Jewett Orthopedic Institute
10.2022 - 09.2023
Financial Counselor I
Orlando Health Heart & Vascular Institute
10.2021 - 10.2022
Associate of Arts -
Valencia College
05.2021 - Current
Referral Coordinator/Float
WPH Outpatient OBGYN Residential Practice
02.2021 - 10.2021
Client Advisor
Fields BMW
04.2017 - 12.2020
General Manager
The Armories
05.2015 - 03.2017
Shift Manager
Color Wheel Paint
10.2013 - 04.2015
Front Desk/Medical Records
Pediatric health care
10.2009 - 10.2013
Associates of Arts in Biblical Studies -
La Peña De Horeb
05.2001 - 2009.05
Team Assistant
Jewett Orthopedic Institute
9 2023 - 05.2024
High School Diploma -
Gateway High School
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