Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
Retina Consultants of Texas
Houston, TX
01.2024 - Current
Collected payments for services rendered and processed credit card transactions accurately and efficiently.
Adhered to HIPAA guidelines when handling confidential patient information.
Verified demographics and insurance information to register patients in computer system.
Obtained necessary signatures for privacy laws and consent for treatment.
Patient Representative
Care Now Urgent Care
Houston, TX
01.2023 - 01.2024
Check in patients in a timely manner
Ensures all Web check in procedures are followed
Verifies Insurance timely & accurately
Review all patient paperwork to ensure completeness and ensure collection of necessary insurance/demographic information
Answer phone calls to the clinic and provide information or refer questions to others as needed
Patient Relations Specialist
Village Medical
09.2021 - 11.2022
Answer all patient outreach in a calm, courteous, and professional manner
Identify and handle patient needs, while working in a team environment
Collect and update new patient's demographic & insurance information
Schedule patient appointments accurately in the EMR system according to established policies & procedures
Claims Rep
TN Dept of Labor & Workforce
01.2021 - 09.2021
Conduct reviews of a specific agency program to determine compliance with federal regulations, state laws, and departmental policies and procedures; examine computer reports, and other source documents to determine accuracy and conformity to departmental policies and procedures
Ensures that all claim files are properly documented, including updating claim notes and verifying that all claim coding is correct
Updating claim demographics based on information provided by claimants
Medical Case Specialist
QTC Medical Services
08.2020 - 01.2021
Schedule appointments for examinees including follow-up appointments and rescheduled appointments
Ensure all examinees and providers receive necessary documentation
Communicate directly with claimants and providers and obtain medical history for specific conditions
Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veterans Administration
Education
B.B.A. - PSYCHOLOGY
AUSTIN PEAY STATE UNIVERSITY
05.2015
HIGH SCHOOL DIPLOMA - General Studies
OAK HAVEN HIGH SCHOOL
05.2007
Skills
Supervision
Communication
Organization
Microsoft Office
Customer Service
HIPAA Compliance
Insurance Billing
Patient Registration
Appointment Scheduling
Timeline
Patient Access Coordinator
Retina Consultants of Texas
01.2024 - Current
Patient Representative
Care Now Urgent Care
01.2023 - 01.2024
Patient Relations Specialist
Village Medical
09.2021 - 11.2022
Claims Rep
TN Dept of Labor & Workforce
01.2021 - 09.2021
Medical Case Specialist
QTC Medical Services
08.2020 - 01.2021
B.B.A. - PSYCHOLOGY
AUSTIN PEAY STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - General Studies
OAK HAVEN HIGH SCHOOL
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CORTNEY PAWELECKCORTNEY PAWELECK
Lead Patient Access Specialist at Retina Consultants of TexasLead Patient Access Specialist at Retina Consultants of Texas