Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian Ussery

Austin,TX

Summary

Dynamic and results-driven professional with extensive experience in customer support at WHOOP. Proven ability to resolve complex issues and enhance customer satisfaction. Skilled in payment processing and account management, with a strong focus on achieving targets and fostering positive relationships. Committed to delivering exceptional service and improving operational efficiency.

Overview

10
10
years of professional experience

Work History

Member Service Representative

WHOOP
11.2021 - 07.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Trained staff on operating procedures and company services.

Guest Educator

Round Rock ISD
09.2020 - 08.2021
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Collaborated with adults and children to provide safe and educational experience.
  • Monitored student progress and adjusted instruction to meet individual needs.

IT Student Assistant

Tarleton State University
08.2019 - 08.2020
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Library Circulation Assistant

Dick Smith Library
09.2016 - 12.2018
  • Maintained condition of library shelves and study areas.
  • Marketed library's many services to visitors and patrons through active communication.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Assisted staff with special projects and library event preparation.
  • Processed library card applications to provide access to library services.

Sales Associate

T.J. Maxx
03.2015 - 08.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.

Education

Bachelor of Arts - History

Tarleton State University
Stephenville, TX
05-2020

Skills

  • Customer support
  • Payment processing
  • Document processing
  • Financial transactions
  • Account management
  • Circulation processes
  • Library technology
  • Administrative support
  • Database management

Timeline

Member Service Representative

WHOOP
11.2021 - 07.2025

Guest Educator

Round Rock ISD
09.2020 - 08.2021

IT Student Assistant

Tarleton State University
08.2019 - 08.2020

Library Circulation Assistant

Dick Smith Library
09.2016 - 12.2018

Sales Associate

T.J. Maxx
03.2015 - 08.2017

Bachelor of Arts - History

Tarleton State University

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