Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adrian Valdiviezo

El Paso,TX

Summary

Developed critical communication and crisis management skills in high-stress environment. Skilled in rapid information processing and multi-channel communication, ensuring accurate and timely coordination. Looking to transition into new field where these abilities can drive impactful outcomes and support organizational goals.

Personable and quick-thinking individual with strong communication and multitasking abilities. Knowledge of emergency response protocols and proficiency in operating communication equipment ensure efficient coordination and timely responses. Committed to enhancing community safety through effective information management and support.

Experienced with emergency call handling and resource dispatch. Utilizes advanced communication techniques to coordinate timely responses in critical situations. Track record of maintaining composure under pressure and ensuring accurate information relay.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

El Paso Fire Department
07.2024 - Current
    • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
    • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
    • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
    • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
    • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
    • Questioned callers to determine nature of problems and locations to direct type of response needed.
    • Increased situational awareness for first responders with accurate and timely information relayed from callers.

Shift Manager

Corner Bakery Cafe
06.2023 - 06.2024
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Cashier

Lowes
04.2022 - 06.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Some College (No Degree) - Kinesiology

The University of Texas At El Paso
El Paso, TX

High School Diploma - undefined

Riverside High School
El Paso, TX
06.2021

Skills

  • Operations Management
  • Staff Development
  • Staff Training and Onboarding
  • Training and Mentoring
  • Safety Compliance
  • Relationship Building
  • Team Building
  • Decision-Making
  • Highly effective communication
  • Emergency call response
  • Incident documentation
  • Information gathering
  • Memory retention
  • Typing speed
  • Stress tolerance
  • Teamwork
  • Problem-solving

Certification

  • PST - Public Safety Telecommunicator
  • n on Law Enforcement
  • CPR CertifiedEMD - Emergency Medical Dispatch
  • Texas Commission on Law Enforcement

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Public Safety Dispatcher

El Paso Fire Department
07.2024 - Current

Shift Manager

Corner Bakery Cafe
06.2023 - 06.2024

Cashier

Lowes
04.2022 - 06.2023

High School Diploma - undefined

Riverside High School

Some College (No Degree) - Kinesiology

The University of Texas At El Paso