Adrian Valencia
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
10.2020 - Current
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated areas for operational safety.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Used machinery and equipment such as box cutters, shrink-wrap, pallet jack, handheld scanners.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Small Business Co-Owner
Grecia Group LLC
08.2015 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Debt Collector Agent
Southwest Credit
01.2019 - 08.2019
- Maintained high volume of calls.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained accurate records of customer accounts, payments and payment plans.
Customer Service Collections Representative
Frontier Communications
06.2017 - 12.2017
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX06.2014
Skills
- Bilingual in english and spanish
- Microsoft products (excel,word,power point ect)
- Leadership/Management
- Customer service
- Great communicator
- Great listener
- Team Oriented
- Fast learner
- Able to get work done with minimal supervision
Certification
- FDCPA - Fair Debt Collection Practice Act Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sortation Associate
Amazon
10.2020 - Current
Debt Collector Agent
Southwest Credit
01.2019 - 08.2019
Customer Service Collections Representative
Frontier Communications
06.2017 - 12.2017
Small Business Co-Owner
Grecia Group LLC
08.2015 - 12.2021
High School Diploma -
Newman Smith High School