Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrian Valenzuela

Tustin,CA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to analyze sales data and enhance retail operations, contributing to improved customer satisfaction. Skilled in cash handling and training, with a strong focus on achieving sales targets and fostering a positive team environment.

Overview

5
5
years of professional experience

Work History

Counter Sales Associate

White Cap Construction Supply Inc.
San Juan Capistrano, CA
11.2023 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed cashier duties, including taking payments and issuing receipts.
  • Placed special orders or called other stores to find desired items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Shift Leader

Starbucks
Pico Rivera, CA
01.2022 - 12.2023
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Resolved customer complaints promptly and professionally.
  • Analyzed sales data to identify trends and areas for improvement.
  • Supervised team of 4-8 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Junior Program Facilitator

Rocket Savings LLC
West Covina, CA
02.2023 - 11.2023
  • Generated appointments through direct door-to-door outreach.
  • Prepared presentations and proposals for prospective customers outlining the benefits of utilizing solar energy solutions.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Attended weekly team meetings to discuss sales strategies and targets.

Barista

Starbucks
Norwalk, CA
01.2020 - 12.2022
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA
05-2021

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Sales analysis
  • Retail operations
  • Team leadership
  • Product knowledge
  • Effective communication
  • Time management
  • Training and development

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Counter Sales Associate

White Cap Construction Supply Inc.
11.2023 - Current

Junior Program Facilitator

Rocket Savings LLC
02.2023 - 11.2023

Shift Leader

Starbucks
01.2022 - 12.2023

Barista

Starbucks
01.2020 - 12.2022

High School Diploma -

Santa Fe High School

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Adrian Valenzuela