Adrian Valenzuela

Keurig Dr Pepper – Cranberry Township (Pittsburgh) PA

Sales Operations Manager

Responsible for the overall direction, guidance, and safety of the Pittsburgh Territory (Cranberry Township PA, Erie PA ,Johnstown PA, Stonewood WV). Responsible for the health and safety of our team members while reaching our productivity and efficiency goals. Lead and execute continuous improvement initiatives across cross-functional teams and projects, progress reports, make recommendations, and support implementation. I have built and am aligned with our ONE KDP culture and environment by providing leadership, communication, and performance management for my supervisors and team members. Grow and develop each member of my team to ensure readiness for the next level in their career.

Warehouse:

Responsible for the overall direction, coordination and evaluation of the warehouse

Ensure proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, and inventory management.

Train and evaluate Warehouse Supervisors and staff on effective inventory techniques and daily tasks.

Assist and maintain appropriate inventory levels and product loss control.

Conduct physical counts of inventory and reconcile floor counts and inventory shipments.

Schedule and manage warehouse team members within labor and budget while meeting our company KPIs

Ensure compliance with safety codes, policies, and procedures of the Company are executed daily.

Ensure all equipment, including but not limited to forklifts, pallet jacks, and fleet trucks, is properly maintained and inspection practices are followed.

DSD Delivery:

Manage Delivery Supervisors and team of delivery drivers.

Responsible for the direction, coordination and evaluation of all distribution activities for assigned drivers/routes.

Ensure accurate deliveries and excellent customer service.

Supervise the planning and scheduling of company transport vehicles to maximize revenue producing opportunities and minimize downtime and excessive overtime.

Supervise driver performance and takes proper disciplinary steps as necessary.

Monitor the team to ensure vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner.

Ensure that optimal inventory levels of full goods are maintained in order to fulfill daily sales needs.

Keurig Dr Pepper – Evansville IN

Sales Operations Manager

Responsible for the overall direction, guidance, and safety of the Evansville Territory (Evansville IN,Bowling Green KY,Mayfield KY,Marion IL). Responsible for the health and safety of our team members while reaching our productivity and efficiency goals. Lead and execute continuous improvement initiatives across cross-functional teams and projects, progress reports, make recommendations, and support implementation. I have built and am aligned with our ONE KDP culture and environment by providing leadership, communication, and performance management for my supervisors and team members. Grow and develop each member of my team to ensure readiness for the next level in their career.

Help Supervisors and team of delivery drivers.

Responsible for the direction, coordination and evaluation of all distribution activities for assigned drivers/routes.

Ensure accurate deliveries and excellent customer service.

Supervise the planning and scheduling of company transport vehicles to maximize revenue producing opportunities and minimize downtime and excessive overtime.

Supervise driver performance and takes proper disciplinary steps as necessary.

Monitor the team to ensure vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner.

Ensure that optimal inventory levels of full goods are maintained in order to fulfill daily sales needs.

Responsible for overseeing operations of the entire Bowling Green Branch, including Sales, Merchandising, and Delivery of product in cross-dock warehouse location

Examine weekly and monthly sales figures to determine business needs and set goals for the sales team to achieve

Monitor JJ Keller compliance, time inefficiency, route inefficiency, the GIMBA metric board to look for opportunities to improve delivery metrics

Train new route drivers and new sales managers

Inventory control in warehouse and customer deliveries

Employee relations and communication

Ensure proper execution and implementation of all aspects of sales, deliveries, and merchandising

Ensure safety compliance on warehouse premises

Researched issues to obtain appropriate answers to customer inquiries

Promoted business' development by building and maintaining relationships with new clients.

• Worked with District Managers to resolve delivery problems, improve operations and provide exceptional customer service.
• Worked with small format customers to understand requirements and provide exceptional delivery service.
• Help solve issues in the field with UDS drivers and coach through any other issues.
• Train and coach drivers out in the field. Take notes on routes that will help the routing team to better direct stops.

• Ensures accurate orders by utilizing 5S standards to optimize sales and customer service.
• Strategically schedules team members to maintain optimal labor dollars.
• Establishes performance expectations among team members and promotes positive and energetic culture.
• Proficiently and punctually completes payroll for overseen team members

• Addressed each customers’ needs and wants to recommend suitable product options.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

• Collaborated with management team to implement proper division of responsibilities.
• Performed store walks to promote inviting store appearance, including the ensurance of stocked and zoned areas.
• Cultivated a pleasant working environment for all employees by implementing reward programs and actively communicating with all team members.
• Engaged customers and provided a high level of service and support.