Adrian Valles
Phoenix,AZ
Summary
Highly-motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
International Flight Attendant
Frontier Airlines
Phoenix, AZ
09.2016 - 05.2024
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Conducted periodic trips through cabin to monitor passenger comfort while providing superior customer service.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures and trained new flight attendants to adhere to guidelines and regulations.
Medical Coordinator
Valley Physical Medicine & Rehabilitation
Phoenix, AZ
03.2015 - 03.2016
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Prepared weekly schedules for physician assistants, nurses detailing duties, responsibilities.
- Managed inventory of medical supplies and equipment.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Acted as a liaison between insurance companies, hospitals and other health organizations concerning payment issues.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
Administrative Assistant
Arizona State University, Tempe Campus
Tempe, AZ
08.2013 - 08.2014
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the university.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05-2014
Skills
- Communication: I speak English and Spanish: speak , read and write
- Technology: I am proficient with Windows 11 Application
- Customer Relationship Management
- Team Leadership and Collaboration
- Interpersonal Skills
- Conflict Mediation
- Administrative tasks
- Public interaction
- Schedule Management
- FAA Regulations
Accomplishments
- Studied Abroad For Mandarin Language- 2011
Certification
- Certificate in International Studies-2014
Languages
Spanish
Professional
Timeline
International Flight Attendant
Frontier Airlines
09.2016 - 05.2024
Medical Coordinator
Valley Physical Medicine & Rehabilitation
03.2015 - 03.2016
Administrative Assistant
Arizona State University, Tempe Campus
08.2013 - 08.2014
Bachelor of Science - Political Science
Arizona State University
- Certificate in International Studies-2014
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