Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian Valles

San Antonio

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience
2021
2021
years of post-secondary education

Work History

Call Center Representative

Alorica
San Antonio
11.2024 - 08.2025
  • Provided exceptional customer service to resolve inquiries and complaints.
  • Utilized CRM software to track customer interactions and manage data.
  • Assisted team members by sharing knowledge about products and services.
  • Handled high-volume calls efficiently while maintaining professionalism.
  • Collaborated with management to improve call scripts and procedures.
  • Educated customers about promotions and new offerings effectively.
  • Recorded detailed notes on customer interactions for future reference.
  • Participated in training sessions to enhance product knowledge and skills.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.

Assistant Manager

Family Dollar
San Antonio
08.2023 - 11.2024
  • Assisted in managing daily store operations and employee schedules.
  • Trained new team members on customer service standards and procedures.
  • Monitored inventory levels and coordinated restocking efforts with suppliers.
  • Ensured compliance with company policies and safety regulations in the store.
  • Handled customer inquiries and resolved issues to enhance shopping experience.
  • Organized promotional displays to attract customer attention and drive sales.
  • Collaborated with management to implement effective merchandising strategies.
  • Maintained cleanliness and organization of the sales floor and stock areas.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.

Maintenance Crew Member

Lone star grower
San Antonio
08.2021 - 08.2023
  • Conducted routine inspections of equipment and facilities for maintenance needs.
  • Operated various tools and machinery for landscaping and grounds upkeep.
  • Assisted in the repair and maintenance of irrigation systems across the property.
  • Implemented safety protocols to ensure a secure working environment at all times.
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Provided support during seasonal planting and harvesting tasks as needed.
  • Reported equipment malfunctions promptly to ensure timely repairs by technicians.
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Cut grass around the perimeter of the building using a lawn mower.
  • Assisted with installation of new equipment when necessary.
  • Removed debris from roofs and gutters to prevent water damage.
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Cleared walkways of snow and ice during winter months.
  • Cleaned air conditioning units to ensure proper functioning.

Education

Holmes High School
San Antonio, TX

Skills

  • Call management
  • Customer service
  • Complaint resolution
  • Inventory management
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Conflict resolution
  • Performance improvement
  • Documentation and reporting
  • Quality control
  • Answering questions
  • Quality assurance
  • Resolving issues
  • Calm disposition
  • Gathering information
  • Customer support
  • Verbal and written communication
  • Cash handling
  • Sales closing
  • Call control
  • Inbound phone call management
  • Prospecting skills
  • Inbound phone calls
  • Analytical
  • Customer communications

Timeline

Call Center Representative

Alorica
11.2024 - 08.2025

Assistant Manager

Family Dollar
08.2023 - 11.2024

Maintenance Crew Member

Lone star grower
08.2021 - 08.2023

Holmes High School

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