Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Adrian Vanlandingham

Hales Corners,WI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Caregiver

ILife
Milwaukee, WI
04.2014 - Current
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
  • Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Customer Service Representative

Robert Half
Milwaukee, WI
03.2021 - 2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
  • Exceeded performance metrics consistently, earning recognition as top performer within team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Some College (No Degree) - Business

University of Wisconsin - Milwaukee
Milwaukee, WI
08-2024

Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Milwaukee Area Technical College
Milwaukee, WI
05-2024

Skills

  • P>Documentation

  • P>Problem-Solving

  • P>Dependable and Responsible

  • P>Multitasking and Organization

  • P>Verbal and written communication skills

  • P>Time Management

  • P>Strong Ethics

  • P>Respectful and Compassionate

  • P>Compassionate communication

  • P>Database Management

Additional Information

I am seeking a position in customer service in order to apply my strong analytical skills, proficiency in Microsoft Office, organizational and interpersonal skills as well as my ability to communicate effectively, professionally, verbally.

Interests

Project Management

Timeline

Customer Service Representative

Robert Half
03.2021 - 2022

Caregiver

ILife
04.2014 - Current

Some College (No Degree) - Business

University of Wisconsin - Milwaukee

Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Milwaukee Area Technical College
Adrian Vanlandingham