Adrian Varela
Summary
Motivated Supply Chain Operations Associate with proven expertise in managing various office support, overlooking purchased parts shipped via rail and truck. Highly organized and personable, with exceptional coordination and interpersonal skills. Skilled in data collection and extraction, with a strong track record of effective communication and collaborative teamwork. Known for outstanding organizational abilities, clear communication, and a cooperative approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Supply Chain Ops Associate
Ryder Inc.
05.2022 - Current
- Support General Motors Arlington plant with supply chain to ensure on-time delivery via rail car and truck to meet production requirements.
- Coordinated off-load schedules for rail cars and aligned arrival times with Union Pacific to maintain continuous production flow.
- Reduced production risks by developing and implementing alternative shipping strategies for critical materials.
- Build and maintain strong relationships with suppliers and carriers to oversee shipping needs, tackle plant losses, and problems related to delayed parts.
- Updated training program for new hires on all rail aspects of material follow-up duties within the organization.
Traffic Coordinator
Ryder Inc.
08.2021 - 05.2022
- Acted as a primary point of contact for providing updates and resolving shipment-related inquiries.
- Scheduled daily shipments, coordinating effectively with carriers to maintain on-time deliveries.
- Followed up on emails from carriers not responded to within designated timeframes, escalating as needed to meet logistical goals.
Call Center Representative
Capital One
08.2019 - 08.2021
- Delivered exceptional customer service by leveraging extensive knowledge of auto loans and services, ensuring a welcoming and positive experience for every customer.
- Maintained accurate customer account data through manual processing and digital updates, ensuring up-to-date information.
- Analyzed, escalated, and followed up on complaints, issues, and grievances to appropriate departments for resolution.
- Achieved high satisfaction ratings while managing high call volumes by resolving customer issues proactively on the first call.
- Fostered customer loyalty through courteous and efficient handling of disputes, complaints, and discrepancies
Food Service Associate
Super Chix
07.2018 - 08.2019
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Engaged with guests to deliver a genuine and personalized dining experience.
- Proactively addressed and resolved guest concerns or complaints, escalating urgent issues to the manager as needed.
- Managed cash transactions and processed payments efficiently.
Building Maintenance Technician
SBM Solutions
12.2015 - 08.2019
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Maintained a clean and attractive building exterior, contributing to positive curb appeal and tenant satisfaction.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Coordinated with teams and departments to ensure seamless workflow and operational efficiency.
Education
Associate of Science - Business
Richland College
Dallas, TXHigh School Diploma -
Berkner High School
Richardson, TXSkills
- Data management and reporting
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Experienced in customer and client relations
- Bilingual in Spanish and English
- Exceptional attention to detail
- Workplace safety and compliance awareness
- Adept at research
- Time management and prioritization
- Strong organizational skills
- Efficient written and verbal communication
- Problem-solving and contingency planning
- Adaptability in dynamic work environments
Languages
Spanish
Native or Bilingual
Timeline
Supply Chain Ops Associate
Ryder Inc.
05.2022 - Current
Traffic Coordinator
Ryder Inc.
08.2021 - 05.2022
Call Center Representative
Capital One
08.2019 - 08.2021
Food Service Associate
Super Chix
07.2018 - 08.2019
Building Maintenance Technician
SBM Solutions
12.2015 - 08.2019
Associate of Science - Business
Richland College
High School Diploma -
Berkner High School
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