Highly proactive results-oriented manager with 6 years of experience in team leadership in the food and beverage industry. Exceptional communication and staff oversight skills. Background includes sales, management and customer service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
General Manager
Ramona's Mexican Cafe LLC
01.2015 - Current
Developed and implemented strategies to increase sales and profitability by 20%.
Adapted and evolved business to meet all new government regulations enacted during COVID shutdowns
Researched, applied for and acquired industry specific grants and funding to help keep restaurant open during COVID shutdowns that caused 80% decrease in sales.
Oversaw all employee reviews, training, schedules, and vendor contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Delivery Courier
FedEx
01.2021 - Current
Followed company policies and procedures during shift.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Drove safely at all times to avoid accidents and harm.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Paralegal
BSTZ
10.2010 - 12.2014
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Edited and proofread legal documents to verify accuracy.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Conducted detailed client intakes and entered information into company database.
Communicated with opposing counsel and court personnel to keep all parties informed on case updates.
Chili's Bar and Grill
Server
01.2007 - 05.2009
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Greeted customers and provided outstanding customer service.
Restocked food supplies in kitchen and organized storage areas.
Organized and replenished supplies at food stations to optimize team performance.
Responded to customer complaints and inquiries promptly, finding swift resolutions.
Operated cash register and processed payments from customers.
Records Clerk
Fish & Richardson
11.2004 - 12.2008
Updated records with new information.
Maintained accuracy of records by verifying accuracy of data in records.
Assisted with typing, data entry, and answering incoming calls as required.
Followed confidentially regulations to maintain privacy.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Maintained organized filing system to facilitate easy retrieval of documents.
Operated office equipment to scan and copy documents.
Created and printed labels for well-organized filing.
Cleaned up files regularly by removing outdated information for archival or disposal.
Education
Associate of Science - Paralegal Studies
Los Angeles City College
Los Angeles, CA
Skills
Operational Improvements
Materials Storage
Professional Relationships
Hazardous Material Handling
Managing Terminations
Customer Relationship Management
Team Leadership
Verbal and Written Communication
Administrative Skills
Inventory Control
Staffing and Sales Reporting
Timeline
Delivery Courier
FedEx
01.2021 - Current
General Manager
Ramona's Mexican Cafe LLC
01.2015 - Current
Paralegal
BSTZ
10.2010 - 12.2014
Chili's Bar and Grill
Server
01.2007 - 05.2009
Records Clerk
Fish & Richardson
11.2004 - 12.2008
Associate of Science - Paralegal Studies
Los Angeles City College
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