Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Adrian Velasco

El Paso,TX

Summary

Dynamic Customer Service Representative with a proven track record at Maximus, excelling in problem resolution and customer satisfaction. Recognized for enhancing loyalty through empathetic communication and effective complaint handling. Proficient in CRM software, consistently exceeding performance metrics and fostering strong client relationships to drive repeat business.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
02.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Man Powrer
01.2023 - 01.2024
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Representative

General Motors Co
08.2022 - 01.2023
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Exceeded sales targets through effective planning and goal setting.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Streamlined sales process, reducing time from lead to close.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Increased market penetration with introduction of innovative sales tactics.
  • Participated in trade shows and conferences to network and generate leads.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Presented professional image consistent with company's brand values.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Recorded accurate and efficient records in customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built diverse and consistent sales portfolio.
  • Maintained current knowledge of evolving changes in marketplace.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Generated advertising brochure for vendor use.

Billing Agent

Continuum Global Solutions
07.2019 - 07.2021
  • Facilitated smooth interdepartmental collaboration through regular communication about ongoing projects or concerns regarding invoicing/billing issues.
  • Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
  • Trained new employees on billing procedures and best practices, helping them become proficient quickly in their roles.
  • Pursued and processed payments for outstanding balances.
  • Dealt with problems with calm and professionalism to deliver optimal resolutions.
  • Streamlined the billing process by implementing efficient software tools and organizational systems.
  • Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
  • Entered data, tracked trends and escalated [Type] concerns to management.
  • Streamlined collection processes by setting up automated payment reminders for overdue accounts.
  • Reduced late payments by sending timely reminders to clients with outstanding balances.
  • Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
  • Boosted efficiency by identifying areas for improvement within the billing process and suggesting actionable solutions.
  • Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
  • Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
  • Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
  • Assisted in audits by providing comprehensive financial documentation and answering inquiries from auditors as needed.
  • Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
  • Achieved a high level of accuracy in invoice preparation through meticulous attention to detail and careful data entry.
  • Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
  • Supported financial planning efforts by preparing monthly revenue reports for management review.
  • Improved billing accuracy by conducting thorough reviews of invoices and account statements.
  • Updated accounts with latest personal details and payment information.
  • Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
  • Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
  • Answered phone calls and provided friendly, knowledgeable service regarding [Description of issues].
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated monthly billing and posting reports for management review.
  • Utilized various software programs to process customer payments.
  • Created improved filing system to maintain secure client data.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed vendor and supplier payments on weekly basis.
  • Collaborated with customers to resolve disputes.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Monitored outstanding invoices and performed collections duties.
  • Reconciled accounts receivable to general ledger.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Encoded and canceled checks using bank machines.

Cashier

Murphy USA
09.2016 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High School Diploma -

Parkland High School
El Paso, TX
07-2010

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Team collaboration
  • Customer relations
  • Problem resolution
  • Time management
  • Complaint handling
  • Critical thinking
  • Customer satisfaction measurement
  • Call center experience
  • Relationship building
  • Microsoft Excel
  • Complaint resolution
  • Scheduling
  • Decision-making
  • Client relations
  • Microsoft outlook
  • Task prioritization
  • Technical support
  • Customer relationship management (CRM)
  • Product and service solutions
  • Quality control
  • Data collection
  • Product knowledge
  • Payment processing
  • Follow-up skills
  • Documentation
  • Team development
  • Administrative support
  • Call management
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Multi-line phone talent
  • Live chat support
  • Microsoft PowerPoint
  • Business development
  • Assertiveness
  • Store maintenance
  • Order processing
  • Quality assurance controls
  • Call center operations
  • Product sales
  • Conflict resolution
  • Customer education
  • Order fulfillment
  • Dispute resolution
  • Spreadsheets
  • Paperwork processing
  • Filing
  • Appointment scheduling
  • Product promotion
  • Record preparation
  • Coordination
  • Stock management
  • Recordkeeping strengths
  • CRM software proficiency
  • Clerical support
  • Service upselling
  • Office equipment proficiency
  • Retail store support
  • De-escalation techniques
  • Sales expertise
  • Report preparation
  • Staff education and training
  • Lead generation
  • Reading comprehension
  • Staff training
  • Building rapport
  • Information security
  • [Software] CRM system proficiency
  • Delivery scheduling
  • Sales closing
  • Consultative sales
  • Process optimization
  • Credit adjustments
  • Training development aptitude
  • Document control
  • Prioritization
  • Research
  • Account management
  • Report generation
  • Brand representation
  • Warehousing functions
  • Escalation management
  • POS systems expert
  • Proofreading
  • International sales support
  • CRM software
  • Account updating
  • Promotional support
  • Key holder experience
  • Shipping and logistics
  • Receiving support
  • Key stakeholder relationship building
  • System implementation
  • Product education

Accomplishments

i do my job better understand by understand the goal and what it needs and how to achieve the goals i set my self up with mentality challenge by self to perform better.




I work really hard to impress not only my self but my boss by achieving goals that are set for me and the company i really show motivation and dedication to work. i like to challenge my self. prove my self that i worthy of being promoted.


how i over come problems but understanding the issue

and change my mind set i think outside the box.


problems that company faces is challenge other reps to follow work instruction and make reps understand what metric we follow what is needed to insure that we follow policies.


my results speak for it self with metric my results show how hard i have tried and how far i have come when i came into the company.


organizations benefits from my performance allowing the company to extend the contracts and benefits from showing that i am able to adapt to what is needed.

Certification

  • [Area of certification] Training - [Timeframe]
  • Sales Essentials Certificate

Languages

English
Full Professional

Timeline

Customer Service Representative

Maximus
02.2024 - Current

Customer Service Representative

Man Powrer
01.2023 - 01.2024

Sales Representative

General Motors Co
08.2022 - 01.2023

Billing Agent

Continuum Global Solutions
07.2019 - 07.2021

Cashier

Murphy USA
09.2016 - 01.2019

High School Diploma -

Parkland High School
Adrian Velasco