Adrian Vera
Plano,TX
Summary
Motivated and adaptable professional with a healthcare administration background, seeking to expand my skill set in a new role. Recognized for quickly grasping new tasks and systems, excelling in organization and multitasking. Strong communication skills and patient-focused approach that will enhance office efficiency and improve patient experiences. Eager to contribute and grow within the department, bringing a positive and proactive attitude to scheduling and coordination of care.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist II
Children's Health Dallas
04.2024 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Collected copays and other payments, processed credit card transactions.
- Assisted with rescheduling/canceling appointments, and verifying demographics.
- Explained various consent forms and policies, acquiring signatures for consent.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Offered simple, clear explanations to help clients and families understand policies and procedures.
Patient Services Specialist II
Baylor Scott & White Health
11.2021 - 03.2024
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient check-ins.
- Managed patient flow during peak hours, ensuring minimal wait time for both patients and providers alike.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Clinic Staff Assistant II
UT Southwestern Medical Center
11.2020 - 11.2021
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Education
BBA - Management
Texas Woman's University
Denton, TX12-2026
Associate of Applied Science - Business Administration
Dallas College
Dallas, Texas12.2021
Skills
- Payment collection
- Telephone etiquette
- Proficient in EPIC EMR
- Appointment scheduling
- HIPAA compliance
- Data entry
- Critical thinking
Timeline
Patient Access Specialist II
Children's Health Dallas
04.2024 - Current
Patient Services Specialist II
Baylor Scott & White Health
11.2021 - 03.2024
Clinic Staff Assistant II
UT Southwestern Medical Center
11.2020 - 11.2021
BBA - Management
Texas Woman's University
Associate of Applied Science - Business Administration
Dallas College