Adrian Villa
Denver,CO
Summary
Experienced and detail-oriented Program Administrator with a proven track record of efficiently managing multiple projects and programs simultaneously. Skilled in developing and implementing administrative processes to streamline operations and increase efficiency. Adept at collaborating with cross-functional teams to achieve organizational goals and objectives. Strong communicator with excellent organizational and problem-solving abilities. Seeking to leverage expertise in program administration to drive success and innovation within a dynamic organization.
Overview
7
7
years of professional experience
Work History
Program Administrator
City and County of Denver
09.2022 - Current
- Investigate issues and make recommendations for solutions, programs, and action items to resolve curbside and parking related issues based on policies, procedures and input received.
- Assist with development and implementation of parking policies, procedures, and standard operating procedures to support efficient use of existing curbside and parking assets.
- Frequently respond to resident, business, and other stakeholder inquires and concerns. Organize input received and articulate perspectives in meaningful way.
- Assist with public outreach during curbside and parking planning projects. This includes coordinating with colleagues and mailing/printing vendors, preparing graphics, reviewing outreach materials, and analyzing information.
- Assists with block-level modifications. This includes reviewing parking permit and curbside restriction information, creating graphics to effectively illustrate curbside and parking changes, drafting correspondence, mailing letters, distributing flyers, and making recommendations based on feedback and documented information.
Operations Assistant
City and County of Denver
05.2022 - 09.2022
- Provide support to Trails users, including troubleshooting problems and submitting tickets.
- Monitor Trails Help Desk line and perform password resets
Serve as backup for System Support Administrator on County Trails User Group. - Provide backup support for all staff members on team, specifically for data share requests and onboarding/revocations of staff and provide training for system updates to all Child Welfare staff.
Permit Review Technician I
City and County of Denver
03.2018 - 05.2022
- Determines nature of permit request in order to evaluate permit type, such as simple permit, which is issued within same day, or complex permit review requiring authorization of professional planner or engineer, and directs customer through approval process.
- Ensures compliance with zoning codes and building standards with regard to issuance of routine permits, which includes ensuring forms and applications are complete and accurate, working with customers on compliance issues, researching codes and regulations for specific language and requirements, and verifying licenses and certifications.
- Calculates permit fees and charges and estimates credits form other associated services within permit guidelines and issues permits.
Administrative Support Assistant IV
City and County of Denver
08.2017 - 03.2018
- Reviewed and evaluated forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of specialized area or legal requirements.
- Determined and evaluated facts and makes decisions without benefit of direct guidance or supervisory review where cost of correcting errors could be substantial in either time or money.
- Recommended improvements or solutions to problems within range of specified, acceptable, and/or standard alternatives and technical practices.
Education
Master's - Public Administration
University of Colorado at Denver
Denver,CO12-2024
Bachelor's Degree - Political Science
University of Colorado at Denver
Denver, CO05-2017
Skills
- Public Policy Development and Implementation
- Project Coordination
- Program Administration
- Office Support
Timeline
Program Administrator
City and County of Denver
09.2022 - Current
Operations Assistant
City and County of Denver
05.2022 - 09.2022
Permit Review Technician I
City and County of Denver
03.2018 - 05.2022
Administrative Support Assistant IV
City and County of Denver
08.2017 - 03.2018
Master's - Public Administration
University of Colorado at Denver
Bachelor's Degree - Political Science
University of Colorado at Denver
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