Adrian Villanueva Amaya
Tecate,Baja California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Panini Kabob Grill
05.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Project Executive
Grupo Tress Internacional
11.2016 - 11.2020
- Facilitated communication between departments and project stakeholders.
- Built impactful relationships with clients.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Compiled daily field report, detailing all key activities and outlining project progress.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Collaborated with upper management to assess business needs and develop roadmaps.
- Evaluated project performance and made proactive adjustments to maintain quality and schedule.
- Provided detailed project status updates to stakeholders and executive management.
Education
BBA - Computer Systems Analysis
Universidad Autonoma De Baja California
Tijuana, Baja California06.2016
Skills
- Directing Team Members
- Consulting
- Customer Service and Satisfaction
- Plan Projects
- Customer Relations
- Staff Supervision
- Team Motivation
- Staff Training
- Administration and Reporting
- Staff Management
- Fast Learner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Panini Kabob Grill
05.2021 - 07.2023
Project Executive
Grupo Tress Internacional
11.2016 - 11.2020
BBA - Computer Systems Analysis
Universidad Autonoma De Baja California
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