Adrian Waddell
Hyattsville,MD
Summary
Experienced IT support professional with strong technical, analytical, and problem-solving skills. Skilled in troubleshooting technical issues, supporting users, and maintaining system performance in fast-paced environments. Recognized for effective communication, attention to detail, and a commitment to providing reliable technical support. Seeking to transition into cybersecurity by building on my IT experience and applying my technical knowledge to help identify security risks, protect systems, and safeguard data.
Overview
4
4
years of professional experience
Work History
Level 2 IT Support Engineer
Randstad
10.2025 - 10.2026
- Administered user accounts, permissions, and password resets across enterprise systems.
- Supported remote and onsite users with Microsoft 365, VPN, and connectivity troubleshooting.
- Resolved hardware, software, and network issues through timely ticket triage and user support.
- Configured laptops, desktops, and mobile devices for new hires and system replacements.
- Diagnosed hardware, software, and network issues using remote support and ticketing tools.
IT Support Engineer
World Bank Group
01.2025 - 09.2025
- Resolved password resets, account access issues, and basic software incidents through ticketing system.
- Troubleshot hardware, printer, and network connectivity problems for end users.
- Installed, configured, and updated desktops, peripherals, and common business applications.
- Guided users through system access, application setup, and routine troubleshooting steps.
Data Center Technician
Washington Hospital Center
02.2023 - 04.2025
- Resolved incident tickets, documenting troubleshooting steps and coordinating escalations with infrastructure teams.
- Maintained data center uptime by monitoring servers, storage, network hardware, and environmental conditions.
- Installed, replaced, and tested hardware components, cables, and peripherals following change control procedures.
- Managed asset records, inventory tracking, and equipment moves for accurate data center operations.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2018
CompTIA A+ Certification - Information Technology
Per Scholas
Silver Spring, MD02-2023
Skills
- Cloud Computing
- System Administration
- Software installation
- Desktop support
- IT asset management
- Network troubleshooting
- Hardware repair
- Issue resolution
Accomplishments
- Increased number of resolved job tickets by 65% over the previous year.
- Recipient of individual and departmental awards for providing stellar customer service.
Timeline
Level 2 IT Support Engineer
Randstad
10.2025 - 10.2026
IT Support Engineer
World Bank Group
01.2025 - 09.2025
Data Center Technician
Washington Hospital Center
02.2023 - 04.2025
CompTIA A+ Certification - Information Technology
Per Scholas
High School Diploma -
Northwestern High School