Adrian Walker
Saint Louis,MO
Summary
Help Desk Analyst with a robust background in IT support and graphic design, leveraging 4 years of experience to drive operational efficiency and innovation. Proficient in SaaS, AWS Cloud, and Python, with strong troubleshooting and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Systems Technician
Bunzl
06.2024 - Current
- Migrated data between different storage types such as local drives, SANs or NAS devices.
- Analyzed system logs to identify potential problems or areas of improvement.
- Performed root cause analysis on complex technical issues in order to develop appropriate solutions.
Help Desk Analyst
Frontline Managed Services
Creve Coeur, MO
03.2023 - 05.2024
- Performed periodic maintenance tasks such as patch management and antivirus updates for over 15+ law firms.
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ServiceNow ticketing system.
- Managed escalations from internal teams regarding customer incidents.
Freight Handler
FedEx Freight
11.2016 - 06.2022
- Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
Education
Bachelor of Science - Computer Science & Digital Design
Eureka College
Eureka, IL03-2020
Skills
Platforms: Windows, Linux, MacOS
Tools: HTML, C#, JavaScript, Python, Visual Studio
Software: Citrix, VMware, Amazon Web Services, Active Directory, Qualys, ServiceNow
Other: Customer Support, Remote Support
Certification
- Microsoft Office Specialist at Microsoft
- AWS Cloud Practitioner at AWS
- Oracle Cloud Infrastructure 2023 Foundations Associate
- CompTIA ITF+
- CompTIA A+
- CompTIA Sec+
- Certified in Cybersecurity(CC)
- Google IT Support Professional
Affiliations
Internship - Eureka College
Eureka, IL
March 2019 - November
Timeline
Client Systems Technician
Bunzl
06.2024 - Current
Help Desk Analyst
Frontline Managed Services
03.2023 - 05.2024
Freight Handler
FedEx Freight
11.2016 - 06.2022
Bachelor of Science - Computer Science & Digital Design
Eureka College