Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Stephanie Wondra

La Mesa,California

Summary

Dependable and successful server with a proven track record of delivering fast and high-quality customer service in restaurant settings. Recognized for adaptability and expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

8
8
years of professional experience

Work History

Server

Ranch House Restaurant
01.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Bartender

Broken Yolk Cafe
06.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Darden Restaurants
09.2018 - 08.2021
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Monitored guests for intoxication and immediately reported concerns to management
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Restocked salad bar and buffet for lunch and dinner service
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Prepared beverages and filled food orders for customers
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
  • Served more than 7 tables in busy environment

Executive Administrative Assistant

Compass Group Inc
01.2018 - 07.2018
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Handled all scheduling for director's calendar and prepared meeting agenda and materials
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Performed research to collect and record data

Server

Por Favor Mexican Restaurant
05.2017 - 01.2018
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Restocked salad bar and buffet for lunch and dinner service
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Worked with POS system to place orders, manage bills and handle complementary items for dissatisfied customers
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Checked identification to enforce age requirement for alcoholic beverages
  • Prepared beverages and filled food orders for customers
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods

Education

Diploma -

Monte Vista High School
06.1998

Skills

Table side service

  • Beverage preparation
  • High volume dining
  • Cash handling expert
  • Wine service
  • Two years of bartending experience
  • Communication skills

Awards

Team Work 'Hospitaliano Pin', Olive Garden

Timeline

Server

Ranch House Restaurant
01.2022 - Current

Server/Bartender

Broken Yolk Cafe
06.2021 - 01.2022

Server/Bartender

Darden Restaurants
09.2018 - 08.2021

Executive Administrative Assistant

Compass Group Inc
01.2018 - 07.2018

Server

Por Favor Mexican Restaurant
05.2017 - 01.2018

Diploma -

Monte Vista High School

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