Adrian Woolridge
Cedar Hill,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Consumer Insights Associate Analyst
PepsiCo
03.2022 - Current
- Collaborated with cross-functional teams to gather relevant data, enhancing the quality of analysis and reporting.
- Participated in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Optimized company-wide reporting processes by identifying inefficiencies and suggesting improvements.
- Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.
Geek Squad Client Care Rep
Best Buy
12.2018 - 04.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed time effectively using blocking strategies, productivity enhancements and resources such as Outlook.
- Provided excellent customer service by following up with clients, mailing out correspondence and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Finalized sales, processed payments and scheduled deliveries.
Customer Service Manager
Reach One More
11.2013 - 12.2018
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Coordinator O
Verizon Wireless Corporation
10.2007 - 11.2013
- Responded to telephone, email and in-person inquiries regarding equipment operation, use and repair.
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
- Compiled and accurately entered data for each customer encounter to record in system.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
High School Diploma -
Marshall High School
Marshall, TX05.2003
Skills
- Regulatory Compliance
- Call Monitoring
- One Call Resolution
- Handling Escalations
- Staffing coordination
- Call Center Operations
- Information Security
- Training and mentoring
- Quality Assurance
- Complaint resolution
- Technical Support
- Workflow Management
Google It Support Certificate
Focus on the Cyber Security, Networking. Included Lenux Operating System training, encrypting and securing information for security awareness.
Timeline
Consumer Insights Associate Analyst
PepsiCo
03.2022 - Current
Geek Squad Client Care Rep
Best Buy
12.2018 - 04.2021
Customer Service Manager
Reach One More
11.2013 - 12.2018
Coordinator O
Verizon Wireless Corporation
10.2007 - 11.2013
High School Diploma -
Marshall High School
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