Adrian Zavala
Santa Ana,CA
Summary
Seeking a position as an analyst in a dynamic organization where I can leverage my communication skills and analytical skills to drive business growth, customer satisfaction and enhance decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retirement Plan Administrator
SchoolsFirst Federal Credit Union
10.2019 - Current
- Reviewed and analyzed retirement plan documents for accuracy and compliance with applicable regulations.
- Documented detailed reports of all escalations and monitored ongoing escalations for resolution progress.
- Coordinated projects between departments involved in administering employer-sponsored qualified retirement plans.
- Collaborated and provided support with school districts, investment providers, participants and company's team members for best practices.
Software Quality Assurance /Business Analyst Intern
SchoolsFirst Federal Credit Union
01.2023 - 07.2023
- Developed and implemented test plans, test cases, test scripts, and automated tests to verify software functionality.
- Performed manual and automated regression testing to ensure product quality.
- Monitored bug tracking systems to track defects identified during testing cycles.
- Collaborated with developers and other stakeholders in resolving issues discovered during the QA process.
- Created project plans outlining timelines, goals, milestones, deliverables, and resource allocations.
Member Service Representative
SchoolsFirst Federal Credit Union
01.2017 - 10.2019
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Facilitated and participated in team meetings to discuss member service strategies and goals.
Lead Vault Teller
Citibank
12.2012 - 01.2017
- Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Participated in weekly meetings with department heads to discuss current trends, best practices, and process improvements.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA08-2024
Skills
- Business process improvement
- KPI Tracking
- Data Visualization and Presentations
- Microsoft Excel, Access, Project
- Javascript, HTML5, CSS, Python, SQL
- Project tracking
- Systems implementation
- Agile Scrum
Certification
- Agile Certification
Timeline
Software Quality Assurance /Business Analyst Intern
SchoolsFirst Federal Credit Union
01.2023 - 07.2023
Retirement Plan Administrator
SchoolsFirst Federal Credit Union
10.2019 - Current
Member Service Representative
SchoolsFirst Federal Credit Union
01.2017 - 10.2019
Lead Vault Teller
Citibank
12.2012 - 01.2017
Bachelor of Science - Business Administration
California State University - Dominguez Hills
- Agile Certification
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