Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana 0tiz

Pascoag

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Pasco School District
Pasco
01.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Manager

Taco Bell
Pasco
01.2022 - 01.2023
  • Conducted performance reviews for team members.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

Aeropostale
Kennewick
01.2020 - 12.2022


  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

CHIAWANA
Pasco, WA
06-2017

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Communication skills
  • Staff training and development
  • Employee supervision
  • Team motivation
  • Money handling
  • Time management
  • Team building

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Manager

Pasco School District
01.2024 - Current

Manager

Taco Bell
01.2022 - 01.2023

Cashier

Aeropostale
01.2020 - 12.2022

High School Diploma -

CHIAWANA

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