Adriana Aguayo
Compton,CA
Summary
Excelled in a fast-paced environment, showcasing exceptional teamwork and call center proficiency. Achieved notable repeat business by prioritizing customer needs and maintaining accuracy in transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve goals. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Pizza Hut
12.2022 - 08.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for customers.
Link Crew Leader
Paramount High School
08.2022 - 06.2023
- Contributed to the improvement of campus culture by advocating for policies that supported diversity and inclusion initiatives.
- Led group and one-on-one academic activities such as , tutoring and tailgate events for children with special needs.
- Mentored and advised group of up to incoming freshmen.
- Attended link crew meetings for -day training consisting of team building activities such as Special Olympics.
- Provided individualized support for students with special needs, ensuring their academic success and personal growth.
Medical Assistant Student
Paramount High School
08.2021 - 06.2023
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Passed CPR instruction in senior year at Paramount High School.
- 100+ Hours for volunteering to ensure sports students get help when injured in school games.
Education
Bachelor of Science - Kinesiology
California State University Long Beach
Long Beach, CA05.2027
High School Diploma -
Paramount High School
Paramount, CA06.2023
Skills
- Call center experience
- Complaint Handling
- Excellent teamwork
- CPR/First Aid Certification
- Responsible and Trustworthy
- Friendly, Positive Attitude
- Multitasking
- Flexible and Adaptable
Certification
-American Heart Association CPR Certificate
-Medical Abbreviation Certificate
-HIPAA Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR
Pizza Hut
12.2022 - 08.2023
Link Crew Leader
Paramount High School
08.2022 - 06.2023
Medical Assistant Student
Paramount High School
08.2021 - 06.2023
Bachelor of Science - Kinesiology
California State University Long Beach
High School Diploma -
Paramount High School